I went through the process of tickets and stuff in game but was told to post here so here’s what I told them.
I bought both war glaives on the trader post this month and it came up like a pending icon and said something like it is taking a while to go through but it would be added to my collection when it had. The coins have gone but I dont have the look of the glaives.
(I know they are only on DHs, the GM already told me to go check in case I just couldnt see them but they arent there)