I bought a spectral tiger cub yesterday when the new trading post vendors had gone live, thinking that I did not already have it but I had forgotten that I already had one at level 25, named and everything. The action of refunding the cub I had bought at the vendor removed my original level 25 pet as well.
I made a ticket and got told that there was no sign of the level 25 tiger cub, despite me looking at my pet collection and seeing two cubs before the refund.
Stupidly I didn’t screenshot my collection with both cubs in it so I have no proof, but I earned the original spectral tiger cub through the now defunct WoW TCG and I have no way of proving that.
A GM replied that they couldn’t help me. This is incredibly frustrating because I rarely reach out for assistance.
I don’t know what to do and I can’t challenge the ticket being “resolved”.
I have the same problem. I bought it to have second copy of the pet. But in the end I realized that I do not have enough TT to buy everything I want and I refund it.
After that I got that the original TCG pet was deleted too.
So to have any pet I bought it again in Trading Post.
This pet has unique mechanic, because it has no analogues in the game. This Pet is a TCG pet on the one hand, on the other hand it can be bought in the Trading Post.
So what makes Pet so unique? Because the TCG version of the pet can be caged and sold at auction. But the version from the Trading Post is not allowed.
GM rep;ied that they couldnot help me too.
Hey,
We’ve seen reports of this issue, and I can confirm that our developers are investigating it.
While I can’t guarantee it, a game master should be able to restore the initial pet if it was removed by the game, when refunding the new one.
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(I removed the previous reply as it was from a random alt)
I had the exact same problem (bought it, then saw i wanted the panda, refunded it, my lvl 25 version of the pet and the new one BOTH disappeared).
The GM only told me to report the bug (to US forums, to which I can’t create a post to).
Please give me back my pet :((((
This was the reply i got:
Bien le bonjour Lunarula, Maître de jeu Edranektos, à votre service.
Pour faire suite à votre requête, vous nous signalez que le remboursement d’un Bébé tigre spectral acheté au Comptoir a également supprimé celui niveau 25 que vous aviez dans la collection.
Je comprends parfaitement que cela puisse être déroutant, cependant, après investigations, j’ai pu remarquer que nous n’avons pas reçu de signalement récent à propos du souci que vous rencontrez. C’est pourquoi, bien que cela puisse être une réponse différente de celle attendue, n’étant pas en mesure de vérifier qu’un bug s’est produit avec nos outils de Maître de jeu, ou de le corriger, nous vous serions vraiment reconnaissants si vous pouviez utiliser la fonction de signalement de bug directement en jeu pour que nos développeurs puissent avoir plus d’informations sur son apparition et qu’ils puissent le résoudre au plus vite, les signalements leur servant à reproduire les bugs et ainsi les comprendre puis les corriger plus rapidement pour éviter que d’autres aventuriers ne les rencontre à leur tour.
En vous remerciant pour votre compréhension, je vous souhaite une agréable journée,
Maître de jeu Edranektos
After sending the link to this thread to the ticket, another GM fixed it for me ^^ My original pet is back!
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same to me. The pet is back!