Transmog doesn't appear

Hello,

I’ve ran The Nighthold on my Demon Hunter, Karryez, tonight. I’ve dropped Dreadwyrm Shoulders from Tichondrius - Plate Shoulders, which I was missing for my DK and which were the reason I was there in the first place. I received a message in chat that the transmog was added to my appearances collection. Finished the raid, sold all the items dropped, then I relogged to my DK just to find out that I’m still missing the shoulders transmog.

What happened there?

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