Recently, I used the gear update feature on several of my characters that I hadn’t logged into for an extended period. After applying the gear update, I noticed that the transmog sets for these characters are not being saved or displayed correctly in the character selection screen. Instead, the transmogs appear to be gear update set, showing the default appearance rather than the transmogged gear that I customized.
However, when I log into the game with these characters, their transmog sets are correct and display as intended. The issue seems to be isolated to the character selection screen, which now requires me to log into each character individually to “update” their transmog appearance.
This is causing a significant inconvenience as it disrupts the visual consistency and enjoyment of the character selection experience. I would appreciate it if your team could look into this matter and provide a solution that ensures the transmog sets are correctly saved and displayed on the character selection screen after a gear update. A quick google search displays multiple reports of this issue.