I’ve been having an issue in game for about a week and a half now and I am still unable to submit tickets to get help with the issue. If i try open the support section in game it just infinitely stalls on loading and when I tried to create a ticket via the webpage it allows me to fill in all the information about the issue but when I click submit on the ticket I either get an error message saying “An error occurred, please try again later” or the submit button changes to a loading icon for a few minutes then changes back to “submit” but nothing happens. I have checked my ongoing tickets page and there are currently no active tickets.
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Did you ever get this fixed?
No, it’s a little worrying because I still have the initial problem that I’ve been unable to fix and the game is unplayable and also have still not been able to contact support directly. I’m not sure if these threads are being read or not.
Have you tried another browser? That can sometimes help or clearing your browser cache?
I’m not aware of any issues with support atm.
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I tried firefox and chrome on my PC and even tried on mobile. Also have been unable to submit tickets in game but i’m guessing that’s related to the latency issues that are also not being addressed which is what i’m trying to write a ticket about.
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