Unable to loot Noxxion (A boss in Maraudon)

I already submitted a ticket but blizzard marked it as resolved without actualy resolving it. The problem is:
I think we killed Noxxion so fast that it bugged because i found the same problem in a private server forum. I cannot believe we are playing in private server quality here… At least GMs respond to players in private servers and actualy try to solve the problem…

I could not complete my quest because i also couldnt loot my quest objective (Centarion Rod)

Should i expect any real support from blizzard?

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