Unable to report bugs

Support Customer Support
1

every time i try to report a bug i get redirected to the US servers instead of the EU servers

the Soup event either doesn’t start or if it does start it won’t give you the credits for participating, had this problem on all my 7 alts so far and i’m unable to report it because your systtem tellls me "
You need a level 10 character to post on the forums. If you need help with an account or technical issue, contact Blizzard Support. " because it always links to a US server instead of a EU server to report

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You need to click the BIG top middle button on the support screen, the one labelled “Submit feedback or Bug report”, and NOT any of the small icons in the bottom right.

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Magical In-Game Bug Report

CS doesn’t handle nor forward bug reports: We submit bug reports through the In-Game Bug Report in the Europe Region.
Reports submitted in this fashion will not receive a response. Instead, they’ll be directed to the teams responsible for addressing them.

To report a bug in-game:

  1. Press Esc or click the ? button to open the menu.
  2. Click Support.
    2.5 Note: Do NOT use search bar or click “Contact Support” links.
  3. Click Submit feedback or bug report, the middle button in the row with the Anub’Arak bug/insect icon.
  4. Enter the details of the bug into the Submit a bug description box, making sure to follow the guidelines outlined on the submission form.
  5. Click Submit.
    If prompted to go to US Bug Report forum, go back to step 2.5

You can submit a bug report ingame if you follow the instructions to this big Anub’Arak icon.

[Album] WoW EU Bug report & US Bug report guide
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This confuses people quite often, I don’t know why people don’t click on the picture.

Perhaps they should change it to “USE THIS to Submit feedback or bug report”

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5

Part of the confusion comes from mentioning the US bug report forum too.

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It’s frustrating, but you do have to admit, it doesn’t look that much like a button, more like an infographic. Bad UI design.

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Yea especially when the other options redirect to the US bug report forum instead of the actual ingame button.

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Yes it’s disappointing that the EU game’s help pages have never been corrected to point to the right bug reported.

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I have raised the issue and the answer is always that people do have the option to use the US forums. Even though it requires setting up a US starter account and then levelling to 10.

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That is unacceptable if you ask me.

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It is and that is why there is an option ingame to report bugs.

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But when you push the red support button under menue they have made a maze of things you have to push through so that it is nigh impossible to find the end thing that actually leads to a report.

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A maze of things?

Its ONE button, on the very first screen you encounter after pushing the red support button. It is LITERALLY one button. The top middle button thats labelled “Submit feedback or bug report”.

Granted its badly designed, it looks like an infographic, but its not, it really is a button.

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Disproven through my screenshot guide.

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15

It is not just one button after the red support button, just try it out.

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Sure, here you go:

https://imgur.com/a/QlMCSzQ

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No, it’s one button and a tab, omg that’s difficult. /sarcasm

Stop being a drama queen.

[Album] WoW EU Bug report & US Bug report guide

It isn’t difficult. It’s one button and maybe you might need to change tabs.

18

I wonder if I should also include the screencap to my guide with credits to Trovlak with all of this…

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I don’t need credit, and, sure, why not, go for it.

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It’s not me doing that. You are.