Sitting here pulling my hair out.
I cannot access the armory either, I get lots of error and weird numbers on my screen.
Help!
Common ways to solve many of the issues:
a) Clear browser cache and cookies.
b) Try different browser.
c) Try using your browser’s private-mode.
d) Refresh/create new browser profile (method varies by browser)
Hey Johncbowen,
This support article would be a good place to start: Solutions to Common Payment Issues.
If you’re still having issues, you’ll want to contact your payment provider directly for further assistance.
I am also getting a 500 error when attempting to resub and I’ve tried everything that everyone has offered up and nothing is working
Anyone know contact support live chat hours my friend made a ticket 2days ago and it says waiting time 11days , 2hours we went on battle.net went to ticket support and live chat is grey and it dosnt say what days and hours live chat is open help please!
Anyone know contact support live chat hours my friend made a ticket 2days ago and it says waiting time 11days , 2hours we went on battle.net went to ticket support and live chat is grey and it dosnt say what days and hours live chat is open help please!
Bump. I’ve tried to resubscribe for the past 4 hours. It wont accept mine or anyone elses debit/credit card, and paypal does not work either. I have the sufficient funds and my card works everywhere else. I’ve followed all the recommended steps provided by blizzard. This is not a problem on my, or anyone elses end, it’s clearly on Blizzards end. Please provide actual information regarding the problem and not just links to steps we’ve already tried.
Hey. Same thing is happening to me, and just like the DH before me, it is NOT coming from my end. I have tried everything you have suggested, as well as following tips on other forums, and also tried doing it from different computers, phones, friends/family members bank accounts as well as my own. It is NOT working. This is on Blizzards end.
I’m glad to know this isn’t happening to just me, I put in a ticket and the only advise I got was stuff I read and already tried before submitting the ticket, the ticket was a last resort
Hi guys,
So there are a few potential reasons for this, but a good first thing to try is these steps:
First, download and install a new browser, different to the one you usually use.
Then, using that browser, go and enter or update your payment method here:
https://eu.battle.net/account/management/wallet.html
Finally, using that same browser, try to make your purchase.
Hope this helps!
Yours,
Arythwinn
Tried that Arythwinn. As soon as I type in my address it gives me an error. It doesn’t even let me put in my bank info before the error occurs.
Alright.
To clarify what steps I’ve already taken to resolve the issue myself, since there seems to be some confusion, considering the suggestions.
I’ve tried (once again, just for good measure) to install a new browser and following the suggested steps. I am not even getting to the point of entering my card information, I simply get a error message after entering my personal info.
So far I’ve tried:
Chrome, Firefox, Edge, Internet Explorer, Safari
4 different debit cards, opened up for all internet purchases, all with sufficient funds.
4 different computers, one of them with windows 7 installed
2 completely different home networks
2 phones, with wifi and with mobile data.
On the mentioned computers I disabled all anti virus programs temporarily. I’ve deleted all windows and browser caches etc.
I’ve also tried completing the purchase from the battlenet app on all four computers.
I’m at a loss here, what exactly is supposed to be wrong on my end?
Edit: Just to try to save some time when a Blizzard employee responds, I have also tried buying game time rather than setting up a subscription with all the methods mentioned above. This issue is closing up on 24 hours without being resolved.
if you have done all that (which thankfully lets me know that it is a waste of time downloading and trying a different browser) then this has to be a Blizzard problem and not an issue on our end
Indeed it is a waste of time. I’m not sure why they aren’t actually providing us with support on this issue, since it should not be in blizzards interest to deny payments. I’ve had a ticket open for quite sometime, hopefully I don’t get a response with the same useless link and steps they keep providing us in this thread. I’m almost at the point of just not resubscribing.
Hey folks, while I can understand the frustration I do want to chime in with some more information.
It’s very unlikely we’re the ones actively declining a transaction on our end. While you may only experience issues like this on our website, they would more likely be caused by browser security conflicts, PC security not allowing a connection to our payment provider, or your payment provider actively declining the attempt for a myriad of different (most likely payment security-related) reasons. With a lot of people working from home, we’re also seeing failed payment attempts due to being on a work-related proxy or VPN connection which will have its own limitations, not to mention your payment provider may have concerns about the sudden payment attempts from another device and location than usual for you in those cases.
If you’re using a credit or debit card directly, have a chat with your payment provider and double-check everything is okay and confirm with them it is you making these attempts. If you’re using a third-party payment provider like Paypal, only they can see the transaction details of these attempts so try and speak to their support to find out what went wrong. Removing and re-adding your Paypal profile can sometimes help as well.
Troubleshooting these issues is also a case-by-case basis and the issue is usually unique to yourself, so please don’t be discouraged to try our suggested troubleshooting steps yourself first, even if others report the things that didn’t work for them. Finally, our Support Team can help you if you still need help but please note that they are working through a lot of tickets right now.
We unfortunately cannot help with payment issues via the forums.