Unable to Start up 3D acceleration

Support Technical Support
1

Hi, I am experiencing the exact same issue since patch 9.0.5.

A short freeze, then WoW minimizes, closes, starts again. it all happens in 5 second. This occurs sometimes 3 times in 10 minutes, sometimes not for hours and anywhere in the world/instances/dungeons.

my dx.log looks identical:

3/13 19:53:18.636 LogOpen
3/13 19:53:18.636 World of Warcraft Retail x86_64 9.0.5.37899
3/13 19:53:18.636 Windows 10 (10.0.19042) x86_64
3/13 19:53:18.636 Intel(R) Core™ i5-8600K CPU @ 3.60GHz | Sockets:1 Cores:6 Threads:6
3/13 19:53:18.636 15.9 GB System Memory
3/13 19:53:18.636 On AC Power - Battery Not Present
3/13 19:53:18.870 Adapter 0: “NVIDIA GeForce GTX 1080” family:Pascal type:Discrete vendor:0x10de device:0x1b80 driver(0x1b0015000e181c) location:1 dx11:true dx12:true
3/13 19:53:18.870 Monitor 0 “Generic PnP Monitor” Size(2560x1440) Pos(0, 0)
3/13 19:53:19.043 Adapter 2: “NVIDIA GeForce GTX 1080” family:Pascal type:Discrete vendor:0x10de device:0x1b80 driver(0x1b0015000e181c) location:0 dx11:true dx12:true
3/13 19:53:19.043 Nvidia driver version: r461_66
3/13 19:53:19.043 Choosing gpu with monitor attached: “NVIDIA GeForce GTX 1080 [2]”
3/13 19:53:19.043 D3d12 Device Create
3/13 19:53:19.163 DXGI_FORMAT_B8G8R8A8_UNORM UAV support: true
3/13 19:53:19.163 Ray Tracing Support: None
3/13 19:53:19.163 Variable Rate Shading Supported: false
3/13 19:53:19.705 NotifyOnDeviceCreate
3/13 19:53:19.714 D3d12 Device Create Successful
3/13 19:53:19.714 No
3/13 19:53:19.714 Detected Graphics Defaults: 7 (CPU = 7, GPU = 7, MEM = 7)
3/13 19:53:19.802 Render Settings Changed. New Render Size: 2560x1440
3/13 20:06:34.050 Error WaitForSingleObjectEx Timeout: Der Wartevorgang wurde abgebrochen. (0x80070102).
3/13 20:06:34.077 Device context was lost. Attempting recovery. Occurrence: 1
3/13 20:06:34.077 GxRestart
3/13 20:06:34.077 D3d12 Device Destroy
3/13 20:06:37.078 Error WaitForSingleObjectEx Timeout: Der Wartevorgang wurde abgebrochen. (0x80070102).
3/13 20:06:37.723 NotifyOnDeviceDestroy
3/13 20:06:39.722 Choosing gpu with monitor attached: “NVIDIA GeForce GTX 1080 [2]”
3/13 20:06:39.722 D3d12 Device Create
3/13 20:06:42.456 Error D3D12 Create Device failed: Die GPU antwortet auf keine weiteren Befehle mehr. Dies liegt wahrscheinlich daran, dass von der aufrufenden Anwendung ein ungültiger Befehl übergeben wurde. (0x887A0006).
3/13 20:06:42.456 D3d12 Device Create Failed
3/13 20:06:42.456 D3d12 Device Destroy
3/13 20:06:42.456 NotifyOnDeviceDestroy
3/13 20:06:42.526 Trying DX11
3/13 20:06:42.526 Choosing gpu with monitor attached: “NVIDIA GeForce GTX 1080 [2]”
3/13 20:06:42.576 NotifyOnDeviceCreate
3/13 20:06:44.584 Dx11 Device Create Successful
3/13 20:06:44.584 No

Die anyone find a solution here yet ?

2

Do you have any overlays active?

3

Nope, I do not have any overlays active.

4

Sorry to hear that you’ve been crashing while playing and having difficulties starting it some times. Your logs are different from the thread you attached it to. In your case, it is reading as though your GPU or it’s drivers are becoming unresponsive while playing which is commonly associated with something called a TDR. Nvidia has a fantastic thread with more information regarding these and you can read up on them here.

Given this, we recommend clean installing your graphics drivers. You can find your Nvidia drivers here. You can use these instructions to clean install:

  • Choose custom installation
  • Choose install without geforce experience
  • Untick the 3D driver components (if listed)
  • Click clean install
  • Continue and complete the installation as per normal

Hopefully this helps you out but if the issue persists, I’d also be interested in gathering more information from your CPU and GPU via HWmonitor:

  • Download HWmonitor
  • Run the 64bit client and leave it in the background
  • Play WoW until you start seeing the issues
  • Minimize all the sections except for your CPU and GPU
  • Take a screenshot of the what’s displayed and include it in your reply.

Along with this, please also upload your system files to pastebin.com and reply with the links to the files using the preformatted text option to encapsulate the links.

5

I do have the same issue …

I’ve got an INTEL Iris Xe with the last intel graphic driver, and that issue comes up (almost) every time I launch the game … Dx12 crash and switch to Dx11. If I keep Dx11 API , same issue : Freeze for 5-10 secconds with same errors in the gx.log

Workaround who is working for me : Launch the game in Dx11 then switch it to Dx12 once you are in game. If you don’t have a “back to desktop” then it will be fine.