Not only am i super punished for swapping covenant by putting my top level viability down for over a week while i catch up again. I’m unable to transmog my weapon…
Yes this is bugged unfortunately. Submit a bug report through the ingame bug report button, 2nd button after entering the help menu (Anub’Arak).
This has been a known bug for quite a while and they still havent fixed it and they cant help the people who changed faction ingame either. Just continue to pay for a “finished” and “working” game i suppose.