Hi there,
In the past weeks I faced with a very annoying problem. When I trying to send an in game mail to a character, which belongs to an another subscription under my account, the game almost always pop-up a message about I not know the recipient and asking a confirmation after a short waiting time. I try to find solutions, like adding the target character to my friend list, but that did not help. And this problem not consistent, because in very rare cases, I can send an email without and popup messages.
I made an in–game bug report about it too, but got zero answers, and after reporting this bug weeks before, there is no change either.
PLEASE FIX THIS!
It worked for years.