Updating Battle.Net Agent

Support Technical Support
1

Basically on Thursday night, wow would not work for me. I would log in, press play and it wouldn’t do anything or launch anything. It just said “Game Launched” or similar. The Blizz launcher was being really slow and unresponsive as well.

Now I’d like to point out that WoW worked perfectly well on Wedensday night and before hand, never had an issue running it. So went through dozens of guides etc trying to fix it before I tried to unsintall the Blizz launcher. Wouldn’t let me uninstall so had to do it the hardcore way - deleting it from programx86, %LOCALAPPDATA% etc making sure I deleted all folders and temp locations. All fine right? I then tried to reinstall the launcher - and here is my problem.

The installation get’s about 35% then freezes on “Updating Battle.Net Agent”.

I’ve went through everything Blizz has suggested. I’ve ran it in admin, I’ve made sure my antivirus/firewall isn’t blocking it, I’ve repeatedly reset the internet, I’ve set up a new admin account and nothing changed there. I’m at my wits end with it honestly. I’ve no idea why both WoW and the launcher randomly stopped working on Thursday night. I’ve spent hours trying to fix this issue and i’m ready to give up… Help please? :frowning:

I’ve opened a ticket but it says it can take up to 7 days to respond… My PC ran it fine on the highest graphics possible before this, so I can’t understand what changed…

2

Hi there!

So, there’s a few steps to try to resolve this for you, please do make sure to do them in order!

Firstly, please fully close the Blizzard App, and any Blizzard games, and then uninstall the App as per this guide:

Next, please delete all the Blizzard App files, some of which may be left over after uninstallation, by following this guide:

Finally, please download and install the App again via this link:

Once you’ve done that, please try running it again and sign in! You may find it does a number of updates, but that should hopefully fix things. :smiley:

Yours,

Arythwinn

3

Why do we have to do this why can’t blizzard just fix battle’net?

1 Like
4

Same issue my end, I’ve already followed all the guides linked above and it still hangs about 1/4 the way through updating.

5

Same issue tried everything blizzard suggests but bnet is stuck updating