Upsetting messup with trial chars: Can receive mail but not send!

[anon13450041]

@Chronormi-outland

And with how mail currently works even if you waited for it to expire it would be deleted and not sent back. And the mail recovery service is taken down right now (either for good or waiting a rehaul, that I don’t know).

Do you mean mail to a limited char gets deleted instead of sent back? When did the sendback feature stop working and where exactly?

It’s not confirmation either way, but I had a bugged mail on one of my chars once, a bank char. I removed the attached items but the mail itself was not deletable. So because customer support simply ‘shot my ticket down’, I had to leave it like that, and after 30 days it vanished. But again, that mail had already been opened and processed, just not completely removed.

[Chronormi-outland]

@anon13450041

Do you mean mail to a limited char gets deleted instead of sent back? When did the sendback feature stop working and where exactly?

Expired mail in general gets deleted now

Expired Mail

I think it was changed around last September, also people who made tickets said they were chastised for using the mailbox as storage space.

Mail Return feature missing

There’s no information, it appears atleast removed since last September. And one reply above the below link another poster got a reply when ticketed and basically got told that they will not accept abuse of the mailbox as 2nd storage space. Kinda like the undelete toons being used as extra space and so forth problems.

[anon13450041]

@Chronormi-outland

Expired mail in general gets deleted now

Wow, so if you accidentally send mail to a char of some random person’s deactivated account, it is doomed, lost? Or might “expired mail” mean ignored on an active account?
Why would there not be a sendback system anymore? For what reason? So complicated to allow it via a mail return system. (Although it sounds like it also allows non-expired mail to be restored, so actually returned on order.)

[Dottie-pyrewood-village]

@anon13450041

Wow, so if you accidentally send mail to a char of some random person’s deactivated account, it is doomed, lost? Or might “expired mail” mean ignored on an active account?

It’s returned after 30 days, You did the equivalent of sending it to an active account and they have opened it.

btw I think you can send mail to an inactive account.

[anon13450041]

I got a support response to me reopened ticket and it is predictably cringy-infuriating. The response was basically that they don’t help with locked trial chars. LOCKED! Where I made it frickin’ SUPER-CLEAR that it is about a NON-LOCKED char!
They also said I should write feedback about such here, while here I keep being told to do it in-game.

It was probably an AI response under the game of a supposed GM. Maybe the name doesn’t even belong to a real person.
Then again, some people on the forums act like bad AI, too.

[Saneko-ragnaros (Saneko)]

@anon13450041

They also said I should write feedback about such here, while here I keep being told to do it in-game.

Both are acceptable places to post feedback at, except that the Support forums do not monitor feedback.

The link you got in the GM response is probably the same as mines which means you may post on any appropriate non-support forums that suits your topic or if none meets then GD works or the ingame suggestion button.

And that is when you post within the rules ofcourse.

[anon13450041]

I finally reached a competent GM and “exceptionally” (I am bothered by that wording) got the mailed gold returned and can free up that precious character slot now.

There was no mention of intention to notify devs to fix this issue with one-way mail, though.

[Saneko-ragnaros (Saneko)]

@anon13450041

There was no mention of intention to notify devs to fix this issue with one-way mail

Its not the GM’s job to forward feedback or bug reports so that’s about right, however I have more news about that and its being worked at while disabled.

Character is not recieving my mail

[Pyrexliving-stormscale]

I was able to send mail from trial characters to non-trial characters in Shadowlands, so this must have been a recent change.

[Bärsärkor-die-aldor]

Trial characters created during BFA (Level 45) and Shadowlands (Level 50) can send and receive mail if you still got those on your account.
Not being able to send mail is something that only applies to Dragonflight Trial characters (Level 60) and probably those that will come with future expansions.