My maincharacter is stuck in the void somewhere in the coreway between Dornogal and The Ringing Deeps. When I try to log in, i don’t see any of the normal background, All I see for just a couple of seconds before disconnecting is a light blue background and my character (Hunny - Kilrogg) flying towards Gundargaz. But the screen does not move and I repeatedly almost instantly disconnect.
Please help me, I wish to play her today/this evening. Do a rollback or whatever, place her back in Dornogal or anywhere. Just make her playable again.
“Hunny”
Use the character unstuck tool.
You can find it under the support section.
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i have already tried it, but it doen’t work. when this service finally loads and my characters are visible. The tool ton’t let me decide any character or specifically in this case - The one which I want to unstuck.
OK, I’ve done it. Biggest “crap” issue with it is the wait time. Atm 24 hours… But should any employee see this and decide to help me faster it would be deeply appreciated.
Small question though: Should we be afraid of doing things in game with the risk of this happening?
And why is the unstuck tool not working?
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Pretty fast, these are highly prioritised tickets. You may receive a response anytime soon.
You cannot skip the queue over the forums, they would’ve guided you to the same ticket form.
No, because you can’t login that toon.
It is working for me, as I see all my toons after a brief check when Baltic posted earlier.
I can also see all my toons, with that there is no problem. The tool just won’t let me choose the character. It says the character is eligible, but nothing happens when pressing the button.
Should we be afraid of doing things in game with the risk of this happening? was a general question, not a specific one for the toon. Should we be “afraid” of these things happening in general. Minor things like this have happened in my WoW-life (been here since beta-Vanilla without a break. I’ve spoken to GM’s in game a couple of times aswell.
I want to play a stable game where few bugs happen, and when they do - I want them resolved faster than 24 hours (i missprinted initially).
Everyone does want to play a stable game, but bugs will occur in a digital environment. Expecting a 24h fix for any bug is a pipe dream for an extremely big game.
Even in smaller environments when there’s 1-2 devs for their own game that they coded it can take several weeks if the bug persists and/or affects other code, where they must rewrite it because it can’t be fixed otherwise costing perhaps too much time to be worth it.
If you encounter bugs I recommend to report it through the ingame bug report feature, they will prioritise that based on how critical it is.
Sorry for posting this twice (it’s also in the customer support section) but I am in need of desperate help. Please refer this to someone who can actually help me with this issue,
My maincharacter is stuck in the void somewhere in the coreway between Dornogal and The Ringing Deeps. When I try to log in, i don’t see any of the normal background, All I see for just a couple of seconds before disconnecting is a light blue background and my character (Hunny - Kilrogg) flying towards Gundargaz. But the screen does not move and I repeatedly almost instantly disconnect.
Please help me, I wish to play her today/this evening. Do a rollback or whatever, place her back in Dornogal or anywhere. Just make her playable again.
“Hunny”
There is no need to post it twice, they’re essentially the same support.