US to EU Latency HIGH

My husband and I have been experiencing extremely high latency over the last 2-3 days, sometimes up to 500ms or more. We are both using wired connections to our 1GB router and usually get about 90ms on average. Different computers/OS’s. Contacted our ISP and went through every troubleshooting option to no avail. Broke IP lease, reset router, updated drivers, changed DNS, used a VPN, etc. Problem isn’t on their end.

  • Date & Time of Problem: Apr 22-25 2020, intermittent

  • Your ISP Name: Verizon FiOs.

  • Your Connection Type: Wired. 940/880

  • Traceroute and MTR:

traceroute to 71.172.41.195 (71.172.41.195), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.307 ms  0.289 ms  0.284 ms
 2  37.244.24.131 (37.244.24.131)  0.520 ms  0.617 ms  0.715 ms
 3  Blizzard Blizzard  1.132 ms  1.189 ms  1.242 ms
 4  137.221.66.42 (137.221.66.42)  0.906 ms  0.910 ms  0.907 ms
 5  137.221.78.84 (137.221.78.84)  5.472 ms  5.488 ms  5.489 ms
 6  137.221.78.34 (137.221.78.34)  1.190 ms  1.169 ms  1.136 ms
 7  adm-b2-link.telia.net (62.115.178.202)  1.005 ms  1.227 ms  1.206 ms
 8  213.155.137.210 (213.155.137.210)  95.690 ms  95.833 ms  95.875 ms
 9  prs-bb3-link.telia.net (62.115.121.155)  95.667 ms  95.825 ms  95.767 ms
10  ash-bb2-link.telia.net (62.115.112.242)  91.858 ms  91.794 ms  91.774 ms
11  ash-b1-link.telia.net (62.115.143.121)  91.799 ms  91.967 ms  91.973 ms
12  80.239.135.179 (80.239.135.179)  91.702 ms  91.908 ms  91.905 ms
13  * * *
14  ae203-0.NWRKNJ-VFTTP-363.verizon-gni.net (100.41.200.155)  97.922 ms  97.908 ms  97.886 ms
15  pool-71-172-41-195.nwrknj.fios.verizon (71.172.41.195)  100.717 ms  100.708 ms  99.310 ms


24/04/2020 23:08:46 UTC
--------------------

TRACEROUTE:
traceroute to 71.172.41.195 (71.172.41.195), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.303 ms  0.299 ms  0.298 ms
 2  37.244.24.131 (37.244.24.131)  1.183 ms  1.189 ms  1.189 ms
 3  Blizzard Blizzard  1.841 ms  1.841 ms  1.845 ms
 4  137.221.66.42 (137.221.66.42)  1.791 ms  1.815 ms  1.817 ms
 5  137.221.78.84 (137.221.78.84)  3.921 ms  3.921 ms  3.921 ms
 6  137.221.78.34 (137.221.78.34)  1.167 ms  1.619 ms  1.656 ms
 7  adm-b2-link.telia (62.115.178.202)  1.597 ms  1.057 ms  1.067 ms
 8  213.155.137.210 (213.155.137.210)  95.773 ms  95.931 ms  96.042 ms
 9  prs-bb3-link.telianet (62.115.121.155)  96.048 ms  96.045 ms  95.955 ms
10  ash-bb2-link.telianet (62.115.112.242)  92.196 ms  91.721 ms  91.873 ms
11  ash-b1-link.telianet (62.115.143.121)  91.830 ms  91.906 ms  92.139 ms
12  80.239.135.179 (80.239.135.179)  91.684 ms  91.676 ms  91.675 ms
13  * * *
14  ae203-0.NWRKNJ-VFTTP-363.verizon-gninet (100.41.200.155)  98.016 ms  98.010 ms  97.917 ms
15  pool-71-172-41-195.nwrknj.fios.verizonnet (71.172.41.195)  99.603 ms  99.343 ms  98.579 ms


24/04/2020 23:08:46 UTC
--------------------

TRACEROUTE:
traceroute to 71.172.41.195 (71.172.41.195), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.310 ms  0.296 ms  0.295 ms
 2  37.244.24.131 (37.244.24.131)  0.577 ms  0.630 ms  0.643 ms
 3  Blizzard Blizzard  1.046 ms  1.046 ms  1.047 ms
 4  137.221.66.42 (137.221.66.42)  1.006 ms  1.019 ms  1.022 ms
 5  137.221.78.84 (137.221.78.84)  2.281 ms  2.280 ms  2.279 ms
 6  137.221.78.34 (137.221.78.34)  2.243 ms  1.417 ms  1.396 ms
 7  adm-b2-link.telianet (62.115.178.202)  0.845 ms  1.516 ms  1.562 ms
 8  213.155.137.210 (213.155.137.210)  95.970 ms  96.176 ms  96.181 ms
 9  prs-bb3-link.telianet (62.115.121.155)  96.013 ms  95.881 ms  95.922 ms
10  ash-bb2-link.telianet (62.115.112.242)  91.633 ms  91.623 ms  91.958 ms
11  ash-b1-link.telianet (62.115.143.121)  91.675 ms  92.047 ms  92.047 ms
12  80.239.135.179 (80.239.135.179)  91.742 ms  92.060 ms  92.044 ms
13  * * *
14  ae203-0.NWRKNJ-VFTTP-363.verizon-gni.net (100.41.200.155)  98.008 ms  97.816 ms  97.971 ms
15  pool-71-172-41-195.nwrknj.fios.verizonnet (71.172.41.195)  98.555 ms  98.573 ms  102.060 ms


24/04/2020 23:08:46 UTC
--------------------

TRACEROUTE:
traceroute to 71.172.41.195 (71.172.41.195), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.280 ms  0.279 ms  0.279 ms
 2  37.244.25.2 (37.244.25.2)  1.025 ms  1.038 ms  1.037 ms
 3  Blizzard Blizzard  1.090 ms  1.353 ms  1.407 ms
 4  137.221.66.34 (137.221.66.34)  1.085 ms  1.145 ms  1.245 ms
 5  137.221.77.70 (137.221.77.70)  1.042 ms  1.050 ms  1.052 ms
 6  137.221.77.34 (137.221.77.34)  1.052 ms  0.969 ms  1.381 ms
 7  et-4-0-14.edge7.Paris1.Level3net (213.19.199.109)  1.234 ms  1.126 ms  1.106 ms
 8  * * *
 9  Verizon-level3-200G.WashingtonDC12.Level3net (4.68.75.102)  78.839 ms  78.825 ms  78.821 ms
10  * * *
11  ae203-0.NWRKNJ-VFTTP-363.verizon-gninet (100.41.200.155)  85.206 ms  85.440 ms  85.423 ms
12  pool-71-172-41-195.nwrknj.fios.verizonnet (71.172.41.195)  88.219 ms  87.705 ms  87.669 ms


24/04/2020 23:08:46 UTC
--------------------

TRACEROUTE:
traceroute to 71.172.41.195 (71.172.41.195), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.324 ms  0.310 ms  0.307 ms
 2  37.244.25.2 (37.244.25.2)  1.292 ms  1.301 ms  1.300 ms
 3  Blizzard Blizzard  1.073 ms  1.350 ms  1.396 ms
 4  137.221.66.34 (137.221.66.34)  0.988 ms  1.076 ms  1.182 ms
 5  137.221.77.70 (137.221.77.70)  1.262 ms  1.258 ms  1.254 ms
 6  137.221.77.34 (137.221.77.34)  1.250 ms  1.355 ms  1.310 ms
 7  et-4-0-14.edge7.Paris1.Level3net (213.19.199.109)  1.221 ms  1.221 ms  1.218 ms
 8  * * *
 9  Verizon-level3-200G.WashingtonDC12.Level3net (4.68.75.102)  79.057 ms  78.905 ms  78.886 ms
10  * * *
11  ae203-0.NWRKNJ-VFTTP-363.verizon-gninet (100.41.200.155)  85.146 ms  85.608 ms  85.595 ms
12  pool-71-172-41-195.nwrknj.fios.verizonnet (71.172.41.195)  89.740 ms * *


24/04/2020 23:08:46 UTC
--------------------

TRACEROUTE:
traceroute to 71.172.41.195 (71.172.41.195), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.280 ms  0.281 ms  0.284 ms
 2  37.244.25.2 (37.244.25.2)  1.636 ms  1.659 ms  1.662 ms
 3  Blizzard Blizzard  9.705 ms  9.954 ms  11.687 ms
 4  137.221.66.34 (137.221.66.34)  0.903 ms  0.979 ms  1.035 ms
 5  137.221.77.70 (137.221.77.70)  29.840 ms  29.873 ms  29.877 ms
 6  137.221.77.34 (137.221.77.34)  1.602 ms  1.209 ms  1.181 ms
 7  et-4-0-14.edge7.Paris1.Level3net (213.19.199.109)  12.551 ms  12.511 ms  12.528 ms
 8  * * *
 9  Verizon-level3-200G.WashingtonDC12.Level3net (4.68.75.102)  78.992 ms  79.011 ms  81.782 ms
10  * * *
11  ae203-0.NWRKNJ-VFTTP-363.verizon-gninet (100.41.200.155)  85.345 ms  85.167 ms  85.197 ms
12  pool-71-172-41-195.nwrknj.fios.verizonnet (71.172.41.195)  89.346 ms  90.517 ms  90.486 ms


24/04/2020 23:08:46 UTC```



* MTR:

MTR:
```Start: Fri Apr 24 23:50:14 2020 Blizzard  1.|-- Blizzard                               0.0%    10    0.3   0.3   0.3   0.4   0.0
  2.|-- 37.244.24.3                                 0.0%    10    0.5   0.5   0.4   0.8   0.0
  3.|-- Blizzard                             0.0%    10    1.2   1.3   1.2   1.4   0.0
  4.|-- 137.221.66.46                               0.0%    10    0.7   1.3   0.6   6.5   1.7
  5.|-- 137.221.78.88                               0.0%    10    4.3   3.8   1.2   6.1   1.8
  6.|-- 137.221.78.34                               0.0%    10    1.1   9.1   1.0  55.6  17.9
  7.|-- adm-b2-link.telianet                       0.0%    10    0.8   1.0   0.7   1.3   0.0
  8.|-- adm-bb3-link.telianet                      0.0%    10   91.7  91.7  91.6  92.1   0.0
  9.|-- prs-bb3-link.telianet                      0.0%    10   96.8  96.8  96.6  97.1   0.0
 10.|-- ash-bb2-link.telianet                      0.0%    10   91.7  91.7  91.6  91.9   0.0
 11.|-- ash-b1-link.telianet                       0.0%    10   92.1  92.0  91.8  92.3   0.0
 12.|-- 80.239.135.179                              0.0%    10   91.6  96.9  91.6 102.9   4.5
 13.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ae203-0.NWRKNJ-VFTTP-363.verizon-gninet    0.0%    10   96.6  96.8  96.5  98.3   0.3
 15.|-- pool-71-172-41-195.nwrknj.fios.verizonnet  0.0%    10   99.4 100.6  99.4 102.3   0.8


24/04/2020 23:50:14 UTC
--------------------

MTR:
Start: Fri Apr 24 23:50:14 2020 Blizzard  1.|-- Blizzard                                  0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.25.130                                  0.0%    10    0.8   0.6   0.4   0.8   0.0
  3.|-- Blizzard                                0.0%    10    2.8   1.5   0.9   2.8   0.5
  4.|-- 137.221.66.32                                  0.0%    10    1.1   1.2   0.9   2.4   0.3
  5.|-- 137.221.77.66                                  0.0%    10    1.2   2.2   0.9   8.7   2.6
  6.|-- 137.221.77.32                                  0.0%    10    1.3   1.2   0.9   1.5   0.0
  7.|-- et-4-0-14.edge7.Paris1.Level3net              0.0%    10   19.1   5.5   0.9  19.1   6.0
  8.|-- ae-2-3607.ear3.Washington12.Level3net        80.0%    10   78.7  78.7  78.7  78.8   0.0
  9.|-- Verizon-level3-200G.WashingtonDC12.Level3.net  0.0%    10   79.0  81.0  78.8  99.6   6.5
 10.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ae203-0.NWRKNJ-VFTTP-363.verizon-gni.net       0.0%    10   85.2  85.2  85.0  85.9   0.0
 12.|-- pool-71-172-41-195.nwrknj.fios.verizon.net    10.0%    10   89.6  89.1  87.5  90.8   0.9


24/04/2020 23:50:14 UTC
--------------------

MTR:
Start: Fri Apr 24 23:50:14 2020 Blizzard  1.|-- Blizzard                                  0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.25.130                                  0.0%    10    1.0   0.6   0.4   1.0   0.0
  3.|-- Blizzard                                0.0%    10    2.9   1.5   1.0   2.9   0.5
  4.|-- 137.221.66.32                                  0.0%    10    2.6   1.2   0.9   2.6   0.5
  5.|-- 137.221.77.66                                  0.0%    10    1.3   2.2   0.9   8.7   2.6
  6.|-- 137.221.77.32                                  0.0%    10    1.4   1.2   1.0   1.6   0.0
  7.|-- et-4-0-14.edge7.Paris1.Level3.net              0.0%    10   19.1   5.5   1.0  19.1   6.0
  8.|-- ae-2-3607.ear3.Washington12.Level3.net        80.0%    10   78.9  79.0  78.9  79.1   0.0
  9.|-- Verizon-level3-200G.WashingtonDC12.Level3.net 10.0%    10   79.0  81.2  78.7  99.6   6.9
 10.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ae203-0.NWRKNJ-VFTTP-363.verizon-gni.net       0.0%    10   85.2  85.2  85.0  85.8   0.0
 12.|-- pool-71-172-41-195.nwrknj.fios.verizon.net    10.0%    10   89.5  89.1  87.5  90.7   0.9


24/04/2020 23:50:14 UTC
--------------------

MTR:
Start: Fri Apr 24 23:50:14 2020 Blizzard  1.|-- Blizzard                               0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.24.3                                 0.0%    10    0.5   0.6   0.4   1.4   0.0
  3.|-- Blizzard                             0.0%    10    1.2   1.4   1.2   1.9   0.0
  4.|-- 137.221.66.46                               0.0%    10    0.5  10.5   0.5  93.0  29.1
  5.|-- 137.221.78.88                               0.0%    10    6.5   8.9   1.8  47.6  13.7
  6.|-- 137.221.78.34                               0.0%    10    1.4   3.4   1.0  23.4   7.0
  7.|-- adm-b2-link.telianet                       0.0%    10    1.2   0.9   0.6   1.2   0.0
  8.|-- adm-bb3-link.telianet                      0.0%    10   91.9  91.8  91.7  92.0   0.0
  9.|-- prs-bb3-link.telianet                      0.0%    10   97.0  96.9  96.6  97.1   0.0
 10.|-- ash-bb2-link.telianet                      0.0%    10   91.5  91.7  91.5  92.0   0.0
 11.|-- ash-b1-link.telianet                       0.0%    10   92.1  92.0  91.6  92.1   0.0
 12.|-- 80.239.135.179                              0.0%    10   91.6  91.8  91.6  92.1   0.0
 13.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ae203-0.NWRKNJ-VFTTP-363.verizon-gninet    0.0%    10   96.5  96.8  96.5  98.5   0.5
 15.|-- pool-71-172-41-195.nwrknj.fios.verizonnet  0.0%    10  102.9 100.7  99.1 102.9   1.0


24/04/2020 23:50:14 UTC
--------------------

MTR:
Start: Fri Apr 24 23:50:14 2020 Blizzard  1.|-- Blizzard                               0.0%    10    0.2   0.3   0.2   0.6   0.0
  2.|-- 37.244.24.3                                 0.0%    10    0.4   0.6   0.4   1.4   0.0
  3.|-- Blizzard                             0.0%    10    1.3   1.4   1.2   1.8   0.0
  4.|-- 137.221.66.46                               0.0%    10    0.7  10.5   0.5  93.0  29.0
  5.|-- 137.221.78.88                               0.0%    10    6.8   8.9   1.8  47.6  13.7
  6.|-- 137.221.78.34                               0.0%    10    1.3   3.5   1.0  23.6   7.1
  7.|-- adm-b2-link.telianet                       0.0%    10    0.7   0.9   0.7   1.1   0.0
  8.|-- adm-bb3-link.telianet                      0.0%    10   91.7  91.7  91.6  92.0   0.0
  9.|-- prs-bb3-link.telianet                      0.0%    10   96.7  96.9  96.6  97.1   0.0
 10.|-- ash-bb2-link.telianet                      0.0%    10   91.6  91.8  91.6  92.0   0.0
 11.|-- ash-b1-link.telianet                       0.0%    10   92.3  91.9  91.7  92.3   0.0
 12.|-- 80.239.135.179                              0.0%    10   91.8  91.8  91.6  92.0   0.0
 13.|-- ???                                        100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ae203-0.NWRKNJ-VFTTP-363.verizon-gninet    0.0%    10   96.6  96.8  96.5  98.6   0.5
 15.|-- pool-71-172-41-195.nwrknj.fios.verizonnet  0.0%    10   99.2 100.3  99.2 101.7   0.8


24/04/2020 23:50:14 UTC
--------------------

MTR:
Start: Fri Apr 24 23:50:14 2020 Blizzard  1.|-- Blizzard                                  0.0%    10    0.4   0.3   0.2   0.4   0.0
  2.|-- 37.244.25.130                                  0.0%    10    0.6   0.6   0.5   0.7   0.0
  3.|-- Blizzard                                0.0%    10    2.7   1.7   1.2   2.7   0.3
  4.|-- 137.221.66.32                                  0.0%    10    1.1   1.1   0.9   1.3   0.0
  5.|-- 137.221.77.66                                  0.0%    10    1.2   2.2   0.8   8.7   2.6
  6.|-- 137.221.77.32                                  0.0%    10    1.1   1.1   0.9   1.6   0.0
  7.|-- et-4-0-14.edge7.Paris1.Level3net              0.0%    10   19.1   5.5   1.2  19.1   5.9
  8.|-- ae-2-3607.ear3.Washington12.Level3net        80.0%    10   79.2  79.4  79.2  79.6   0.0
  9.|-- Verizon-level3-200G.WashingtonDC12.Level3net 10.0%    10   79.1  79.0  78.8  79.2   0.0
 10.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
 11.|-- ae203-0.NWRKNJ-VFTTP-363.verizon-gninet      10.0%    10   85.3  85.1  85.0  85.3   0.0
 12.|-- pool-71-172-41-195.nwrknj.fios.verizonnet     0.0%    10   89.7  89.1  87.6  90.7   0.8


24/04/2020 23:50:14 UTC
--------------------```

same i got lag at evening every day 20-23pm
PING:
PING 31.186.47.34 (31.186.47.34) 56(84) bytes of data.
64 bytes from 31.186.47.34: icmp_seq=1 ttl=51 time=203 ms
64 bytes from 31.186.47.34: icmp_seq=2 ttl=51 time=240 ms
64 bytes from 31.186.47.34: icmp_seq=3 ttl=51 time=248 ms
64 bytes from 31.186.47.34: icmp_seq=4 ttl=51 time=252 ms

--- 31.186.47.34 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 203.316/236.479/252.980/19.635 ms


25/04/2020 20:25:16 UTC
--------------------

PING:
PING 31.186.47.34 (31.186.47.34) 56(84) bytes of data.
64 bytes from 31.186.47.34: icmp_seq=1 ttl=51 time=242 ms
64 bytes from 31.186.47.34: icmp_seq=2 ttl=51 time=220 ms
64 bytes from 31.186.47.34: icmp_seq=3 ttl=51 time=238 ms
64 bytes from 31.186.47.34: icmp_seq=4 ttl=51 time=263 ms

--- 31.186.47.34 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 220.303/241.122/263.282/15.265 ms


25/04/2020 20:25:16 UTC
--------------------

PING:
PING 31.186.47.34 (31.186.47.34) 56(84) bytes of data.
64 bytes from 31.186.47.34: icmp_seq=1 ttl=51 time=241 ms
64 bytes from 31.186.47.34: icmp_seq=2 ttl=51 time=220 ms
64 bytes from 31.186.47.34: icmp_seq=3 ttl=51 time=239 ms
64 bytes from 31.186.47.34: icmp_seq=4 ttl=51 time=261 ms

--- 31.186.47.34 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 220.659/240.605/261.303/14.402 ms


25/04/2020 20:25:16 UTC
--------------------

PING:
PING 31.186.47.34 (31.186.47.34) 56(84) bytes of data.
64 bytes from 31.186.47.34: icmp_seq=1 ttl=53 time=241 ms
64 bytes from 31.186.47.34: icmp_seq=2 ttl=53 time=208 ms
64 bytes from 31.186.47.34: icmp_seq=3 ttl=53 time=227 ms
64 bytes from 31.186.47.34: icmp_seq=4 ttl=53 time=253 ms

--- 31.186.47.34 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 208.485/232.688/253.928/16.899 ms


25/04/2020 20:25:16 UTC
--------------------

PING:
PING 31.186.47.34 (31.186.47.34) 56(84) bytes of data.
64 bytes from 31.186.47.34: icmp_seq=1 ttl=53 time=233 ms
64 bytes from 31.186.47.34: icmp_seq=2 ttl=53 time=211 ms
64 bytes from 31.186.47.34: icmp_seq=3 ttl=53 time=229 ms
64 bytes from 31.186.47.34: icmp_seq=4 ttl=53 time=254 ms

--- 31.186.47.34 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3002ms
rtt min/avg/max/mdev = 211.530/232.253/254.495/15.258 ms


25/04/2020 20:25:16 UTC
--------------------

PING:
PING 31.186.47.34 (31.186.47.34) 56(84) bytes of data.
64 bytes from 31.186.47.34: icmp_seq=1 ttl=53 time=240 ms
64 bytes from 31.186.47.34: icmp_seq=2 ttl=53 time=208 ms
64 bytes from 31.186.47.34: icmp_seq=3 ttl=53 time=223 ms
64 bytes from 31.186.47.34: icmp_seq=4 ttl=53 time=256 ms

--- 31.186.47.34 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 208.609/232.259/256.328/17.886 ms


25/04/2020 20:25:16 UTC
--------------------

Same thing here, cant play anything but still paying for the game