Is it ChatGPT driven? I feel like no human answers like this.
My question:
“Hey. My game keeps crashing. It happens with no other video game. I’m supposed to quote report ID 1500EAA2-0446-44C2-85F5-E171287E79CB”
They reply with the regular boilerplate:
"In an effort to resolve these unexpected situations with crashing, freezing, or launch issues in your Battle.net Game, we’ve developed this extensive troubleshooting so that you can get back into your game as soon as possible!
To resolve any outstanding situations, we ask that you try the following steps outlined in these articles:
Updating Windows and Graphical Drivers-
Verify Game Files: For Blizzard’s Battle.net launcher, select Battle.net Game, click the Options menu, and choose Scan and Repair. […]"
I reply then:
"Hey.
I tried all of these except for reinstalling, which seems like a lot of trouble. Can you please advise what is the point of the report numbers if I can’t get more details from you about them?
Also what do you mean by tech expert? I’m a software engineer, does that matter?"
They reply with the SAME boilerplate just formatted differently:
"Greetings,
We know how frustrating it can be when your game crashes, freezes, or just doesn’t perform the way it should—especially when you’re ready to jump in and play. Our goal is to help you get back to gaming as quickly and smoothly as possible. Below are steps that often fix these issues, along with links to helpful guides. If the problem continues, we’ll also point you toward additional resources for further support.
Troubleshooting Steps
Update Graphics Drivers and Windows
Keeping your graphics drivers and operating system up to date can make a big difference in stability and performance. Updated drivers often include optimizations that help games run more smoothly. Here’s our guide: "
They also mark the ticket as Resolved so you can’t reply on it anymore. What is the point of all of this?
how are you raising a ticket? I have a bug with the garrison storyline and can’t start the first quest to get my garrison working and need someone to reset my garrison. I can’t find a way to raise a ticket at all. All I can do is report a bug which won’t get responded to. I’ve tried going trough all the support stuff and nothing allows me to actually submit a ticket or chat to a bot - all I get is help articles which have nothing to do with my issue.
Yeah my friend who posted a similar issue had the same bot / copy paste reply where he already completed all the steps they asked him to do , after a reply they asked him to “ask the gaming community”
safe to say he cancelled his sub after reading the reply
If you want to talk to genuine support staff, then go over to the US forum which unfortunately requires purchasing an account there, and then ask them.
For no reason whatsoever, they have always divided the US and EU customer contact staff, like support staff and so on. Yet we all use English as a way to contact them. It’s completely meaningless. Then the EU support staff was gradually let go over the years, and now it is either the most bored intern in charge of all of it at all times with no thought for anything, or it can very well be the most basic AI with no possibility to interact with as well as it not being allowed to give anything but the exact same responses every time.
Trial accounts are indeed accepted for posting (still requires level 10 toon).
As for technical support, due to Microsoft downsizing the team (read: laying them off) the tech support portion got hit and only very limited assistance may be offered which is quite a shame.
