I bet if Blizzard opened up ticket solving volunteers, there would be more than enough that would be willing to help take care of bots and banning them.
We are already helping report them for free, but nothing is being done by the GMs that are being paid for (albeit I am aware unfairly low with poor conditions).
So a volunteer system would be a win/win for Blizzard and players.
Well duh… because things would be even worse if they werent there in the first place.
This is like asking the police why we have laws when not every singel crime gets followed up or ends with a conviction. Its a bit more complicated than that, We’re not in the Purge movies here…
The Tos is used as in real world politics , if it works creates an advantage for them u are allowed to do it , if it doesn’t suits their agenda they can use it against you .