Hi, where can I find a legal Blizzard address in Europe (or, preferably Germany). I’d like to issue a consumer claim for Blizzard violating its own terms and conditions and inappropriately banning me. I assume this is a refusal to provide a paid service, without an appropriate reason (I was banned for selling boosts, which I never did).
I don’t want to discuss the case here, I just need the legal address and let the court decide. I don’t care about money/time losses for the process. I just want Blizzard employees to do their job properly.
Except as otherwise provided below, if you reside within Europe, Middle East or Africa and are accessing the Platform, use of the Platform is licensed to you by Activision Blizzard UK Limited, having its registered office at The Ampersand Building, 178 Wardour Street, London, W1F 8FY, United Kingdom ( referred to herein as “Blizzard”, “we,” or “us”).
I could tell you it’s probably useless and just a waste of time and money, but you seem pretty set on doing it anyway. So, uh, good luck, I guess.
And just to make sure, you can appeal bans if you haven’t done so already.
Actually, I appealed, but apparently, there was some automatic answer from them, without proper checking. I cannot see any other reason to ban me for smth, which I never did, and don’t even care about looking into the issue.
Their legal department only responds to communications from Solicitors and Barristers. They will not respond to end users. Except to a Letter before Action if you are self representing.
You probally missed the part where in their ToS (and every other game’s ToS) it notes that your character/account toghetter with all the items/currencies you have obtained are part of Blizzard. You are only “leasing” their products, it also states that they can take appropiate actions however they please whenever they please.
But let’s be honest… They rarely ban let alone perm ban players wrongly…
But let’s be honest… They rarely ban let alone perm ban players wrongly…
I was banned for selling runs for gold. And unless I’m a sleepwalker, I didn’t do it.
You probably missed the part where in their ToS
That’s simply not true, they can write anything in ToS, but as a client, I have consumer rights, and they cannot violate those. No matter what is written in their documents.
It’s the same principle as an internet provider for example… You pay them monthly for their service, but they send you a letter saying: Internet will be down for 2 weeks while we work in your street.
There is no refund nor legal footing for any.
As you as a costumer agreed to their terms.
No, please don’t confuse service layer agreement with restricting service access without proper reasons. In an agreement, it’s written about a possible limitation of service availability due to technical reasons. Which is “fair” treatment of all the customers, doesn’t fully depend on the provider and a part of their service (they have to do technical improvements to keep higher quality). The same for Blizzard server downtimes last week, when we were disconnected during the raid and couldn’t connect for 1 hour. I’m not going to complain about it.
But imagine the provider just disables your connection, because you download illegal content. Even though the reason is legally valid (this can be enforced by a government), it doesn’t apply to you, because you didn’t download anything. In this case, you can issue a claim and defend your rights.
Also, if the internet is down for 2 weeks “for works in my street”, but actually there are no works and the provider just wanted to save some money, I can also raise a claim against the provider. Because it’s effectively just stealing money.
In actual fact, Flamehorns is correct. A company can write what they like in their contract - and you can sign it. It doesn’t mean the contract is legally enforceable. There exists a concept in law referring to ‘unfair contract terms’ - and in most jurisdictions a contract that requires you to waive your rights under existing law in some way is considered to be automatically unfair.
However, generally you also have to prove loss - and I doubt you will achieve very much here. Your loss of being able to play the game amounts, perhaps, to a few tens of Euros at most (depending on how much you’ve paid up front). Anything else is worth nothing - Blizzard specifically say you cannot sell, for example, your toons to another person so they have no intrinsic worth.
Whilst I think you may have a case, in practice I wouldn’t bother with this because it’s hard to see what the court can, really, do. They are unlikely to compel Blizzard to reinstate your account which I suspect is what you want.