Blizzard still talking about BALANCE. They do many changes under the banner of ‘BALANCE’. Bet there is no balance in core mechanism.
On burning legion and other European realms 80-90% players are playing in Horde, so playing as a Alliance is almost imposible. And when I reach out to them they just say me - create another character in Horde… level of support as in a colleague telling you that you should be cheerful when you are depressed.
I fell powerless with that. Blizzard do something with this situation.