Whisper other players

Have had some trouble when wanting to whisper other players for an invite. Prior to a raid I get the question on Discord to request for an invite. When /w name I don’t get the character name available to whisper to. When asking that player (via discord) to invite me, there is no issue. I have the same problem on desktop and laptop, so I reckon it’s not hard/software related. Is it something in settings? I haven’t been able to find the cause.

Please help?

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