At first I thought the UI was bugged but it seems not. Locking some of the faces to a small number of skin colours feels like a really pointless limitation. I hope this is something Blizzard will change.
This was brought up a lot with the PTR and Beta testing. I wish we could mix and match any option we wanted.
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On the other side “pointless limitation” fits Blizzard pretty well.
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I guess Blizzard forgot that mixed people exist in real life. 
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Yes, because it actually seems as if we have -less- customization than we had before.
No fun allowed, I suppose.
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Remember, you don’t know what you look like, only blizzard does.
Its such a stupid limitation.
But whats even more stupid is the fact that they put stuff like scars on certain faces.
If their defence was about certain facial features being on certain irl races i could get it, I wouldnt agree but I could get it.
But only black people can have scars?
Only white people can look tired?
What?
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Are you talking about human faces? For some reasons they made faces for new skin colors different from previous faces. Originally they didn’t appear as seperate faces. Instead they were on the same numbers as previous ones. They seperated them out later on becasue they looked so different. This way effectively humans still have 12/15 faces just as they did before.
Why they didn’t do them available for all skin colors later? Well that’s a lot of work. They would need to make texture for every face for every skin color. That’s a lot and humans got already quite a lot compared to some races.
Because it is less racist to stereotype face and skill color it seems.
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post edited
Because people with the white color of skin are better at dodging knives/swords.
(only other colors have option to add scars 
)
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Was this limitation added for mechanical reasons? I can only think that being so, since surely it’s not an attempt at being racially sensitive, since it does exactly the opposite. It’s incredibly offensive to steamroll over mixed race people and attach stereotypical faces and looks to certain skins.
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