Why did you block me on the wow site

Support Technical Support
1

it’s not my fault that I bought without money being withdrawn from my account, even though all the products were withdrawn, why did they block my accounts

2

so you bought something without having the money withdrawn from your account?
if the money isnt withdrawn from your account you can buy it again :sunglasses:

1 Like
3

I can’t because they blocked my accounts as well

4

if they blocked your accounts then you wouldnt even be able to post on forums :sunglasses:
but what error msg do you get?

5

it does not allow me to buy from the website

6

but what does the error msg say?

7

This account cannot make purchases from the Battle.net Shop.

8

ok then i would suggest to open a ticket and explain the situation so the right team can look into what have happened :sunglasses:
could simply be a mistake from their side just to protect both themself and you :sunglasses:

9

who should I contact to solve my problem?

10

open a ticket under payment and the right team should be looking into it

11

I’m not good with these and I have no idea where to open

12

under your account there is a support fan where you can open a ticket.
here is a link: https://eu.battle.net/support/en/

13

You have to explain more clearly, I don’t know, I rarely play and when I feel like it, I don’t know why I’m blocked

14

I think your purchases are restricted by Parental Control.

15

go to https://eu.battle.net/support/en/ and choose payments and at the buttom there is a button that says Get Help.
press that button and then choose Purchase failure and the press the button Contact Us.

16

who the hell knows that I wanted to buy and they didn’t take money from my account, it’s not my fault that it happened like that

17

so you dont know what you tried to buy?

18

I tried the subscription for a year and several offers

19

Trying multiple items and failing, would very likely trigger a possible anti-fraud lockdown, preventing that account making any purchases at all, yes.

You really do need to speak to Blizzard over this, as they will not discuss account related issues on the forums. Follow the instructions given by Brainmanager.

1 Like
20

it seems like crap to me because of his system that I suffer this, what is my fault that no money was withdrawn