World Latency Issues, WinTMR included

Senzora-draenor · August 17, 2023, 8:59pm

Hello, I’ve been experiencing severe latency issues at sporadic times while playing WoW. This affects WoW only, and is limited to world-side ping spiking to the thousands while my home ms stays at a stable 25. My internet stays stable elsewhere even during the lag. I never encountered this issue until renewing my sub this month.

When this occurs I go from 25/25ms smooth gameplay to it straight up being unplayable. I get kicked from dungeons, die, or have to force restart the game. I can still move and the chat works as is standard with world side latency spikes.

Here’s a list of everything I’ve tried so far:

Removing and disabling all addons, still occurred.
Resetting the user interface by deleting the respective folders.
Making sure “optimize network for speed” and IPv6 are both disabled.
Trying various router optimizations like ensuring I’m on less congested channels and that my IP is reserved.
Reset my network devices.
Flushed and renewed DNS.
Tried all DNS servers from my ISP, Cloudflare and Google.
Ensured there’s no interference from malware.
Running both WoW and Battle.net as administrator.
Trying to run WoW with a higher priority.
Added exceptions to all relevant services in my firewall and Windows Defender.
Port forwarded all WoW ports.

I noticed the issue occurred most when in dungeons, or occasionally in cities whenever I’d move between world servers. Yesterday however it was occurring even while levelling in the world. I ran three WinTMRs, pathpings, and traceroutes for each of the three respective EU server IPs as troubleshooting suggested, though I figure only whichever one I was connected to at the time is relevant. I did these while running a dungeon each time to try and replicate the issue.

Here are the results for 185.60.112.157:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 100 | 175 | 1 | 8 | 8 | 8 | 8 |

| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |

|hers-core-2b-xe-023-0.network.virginmedia net - 1 | 862 | 861 | 9 | 15 | 155 | 11 |

| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |

|aor.uk-lon03a-ri1.network.virginmedia net - 1 | 862 | 861 | 11 | 16 | 124 | 13 |

| 213.46.175.138 - 1 | 855 | 852 | 12 | 22 | 162 | 51 |

| ae1-br01-eqld5.as57976 net - 3 | 787 | 768 | 20 | 58 | 3301 | 25 |

| No response from host - 100 | 174 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-5-br01-eqam3.blizzardonline net - 8 | 618 | 570 | 20 | 287 | 4181 | 2459 |

| 137.221.78.53 - 1 | 859 | 857 | 20 | 26 | 141 | 22 |

| 137.221.66.47 - 1 | 851 | 847 | 20 | 25 | 140 | 22 |

| 185.60.112.157 - 1 | 858 | 856 | 19 | 24 | 155 | 25 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-IBVVHDI [192.168.0.41]
1 192.168.0.1
2 * * *
Computing statistics for 25 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-IBVVHDI [192.168.0.41]
0/ 100 = 0% |
1 9ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1

Trace complete.

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 3 ms 3 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 12 ms 11 ms hers-core-2b-xe-023-0.network.virginmedia net [80.3.32.193]
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 14 ms 19 ms aor.uk-lon03a-ri1.network.virginmedia net [62.254.42.174]
7 25 ms 14 ms 15 ms 213.46.175.138
8 24 ms 57 ms 23 ms ae1-br01-eqld5.as57976 net [137.221.79.33]
9 * * * Request timed out.
10 33 ms 23 ms 21 ms et-0-0-5-br01-eqam3.blizzardonline net [137.221.65.159]
11 22 ms 27 ms 23 ms 137.221.78.53
12 26 ms 27 ms 23 ms 137.221.66.47
13 26 ms 31 ms 20 ms 185.60.112.157

Trace complete.

Results for 185.60.112.158:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 100 | 192 | 1 | 10 | 10 | 10 | 10 |

| No response from host - 100 | 192 | 0 | 0 | 0 | 0 | 0 |

|hers-core-2b-xe-023-0.network.virginmedia net - 1 | 944 | 943 | 9 | 16 | 1450 | 12 |

| No response from host - 100 | 192 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 192 | 0 | 0 | 0 | 0 | 0 |

|aor.uk-lon03a-ri1.network.virginmedia net - 1 | 944 | 943 | 11 | 18 | 1285 | 14 |

| 213.46.175.138 - 0 | 948 | 948 | 12 | 22 | 1293 | 14 |

| ae1-br01-eqld5.as57976 net - 2 | 881 | 865 | 20 | 68 | 3960 | 103 |

| No response from host - 100 | 192 | 0 | 0 | 0 | 0 | 0 |

| 137.221.65.77 - 36 | 342 | 221 | 0 | 1284 | 4839 | 1384 |

| et-0-0-31-pe01-eqam1.as57976 net - 1 | 944 | 943 | 20 | 26 | 1460 | 23 |

| 137.221.66.45 - 1 | 933 | 929 | 20 | 26 | 1301 | 22 |

| 185.60.112.158 - 1 | 945 | 944 | 19 | 25 | 850 | 20 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider#

Tracing route to 185.60.112.158 over a maximum of 30 hops

0 DESKTOP-IBVVHDI [192.168.0.41]
1 192.168.0.1
2 * * *
Computing statistics for 25 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-IBVVHDI [192.168.0.41]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1

Trace complete.

Results for 185.60.112.159:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 100 | 107 | 1 | 5 | 5 | 5 | 5 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

|hers-core-2b-xe-023-0.network.virginmedia net - 0 | 525 | 525 | 9 | 14 | 66 | 13 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

|aor.uk-lon03a-ri1.network.virginmedia net - 0 | 525 | 525 | 11 | 16 | 79 | 16 |

| 213.46.175.138 - 0 | 525 | 525 | 12 | 20 | 125 | 16 |

| ae1-br01-eqld5.as57976 net - 3 | 471 | 457 | 21 | 86 | 2815 | 2815 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-5-br01-eqam3.blizzardonline net - 5 | 421 | 403 | 21 | 216 | 4551 | 2420 |

| 137.221.78.51 - 0 | 525 | 525 | 20 | 24 | 67 | 25 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Tracing route to 185.60.112.159 over a maximum of 30 hops

0 DESKTOP-IBVVHDI [192.168.0.41]
1 192.168.0.1
2 * * *
Computing statistics for 25 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-IBVVHDI [192.168.0.41]
0/ 100 = 0% |
1 5ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1

Trace complete.

Tracing route to 185.60.112.159 over a maximum of 30 hops

1 3 ms 3 ms 4 ms 192.168.0.1
2 * * * Request timed out.
3 15 ms 16 ms 14 ms hers-core-2b-xe-023-0 network virginmedia net [80.3.32.193]
4 * * * Request timed out.
5 * * * Request timed out.
6 16 ms 24 ms 14 ms aor uk-lon03a-ri1 network.virginmedia net [62.254.42.174]
7 14 ms 15 ms 19 ms 213.46.175.138
8 41 ms 39 ms 220 ms ae1-br01-eqld5 as57976 net [137.221.79.33]
9 * * * Request timed out.
10 29 ms 24 ms 22 ms et-0-0-5-br01-eqam3 blizzardonline net [137.221.65.159]
11 28 ms 24 ms 23 ms 137.221.78.51
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I have no idea what else to try at this point other than to post the results since I’m not familiar with reading them, though I did notice the same randomly high ping. I only resubscribed since I was planning to anyway for Hardcore Classic soon, and playing the PTR I noticed this same lag. If this continues I simply won’t be able to play it since a DC or lag spike will just kill me every time.

Espritduvent-conseil-des-ombres · August 18, 2023, 1:08am

Hello,

I experience lag issues for 2 or 3 days, Tuesday evening or Wednesday I’d say. I got “server world down”, “instance not existing”. Curiosity also, I got rammed away, between the plains and Valdrakken, when I was arrived in artisans’ corner. Half of the NPC of the lower terrace were there, in tailors and cooking area, but nothing furthermore. System pushed me backward - at last location known before packets went down - then finally landing dead on the ground, dismounted from drake. what the heck…

Also, since Tuesday/Wednesday still, logging into the game I’m stuck at 2/3 of progression bar, or even the progression bar doesn’t fill at all. I also got disconnected from using portals, encountered instance not found and so on.

Concerning my connection, it’s 100% safe on my side, I use 3 peers in multiwan Starlink + 2 VDSL.

watching on MTR as I type this message, I have
103.214.60.57 99.4% packet loss and « world server is DOWN » on character screen.

Hìßíßý-kazzak · August 18, 2023, 11:12am

I can second this in Portugal. I’ve been having the same. Losing and not being able to even enter high rated arenas. Very punishing. Basically forced to not play.

Furydin-ravencrest · August 18, 2023, 12:54pm

Hey Senzora

Looking at the winMTR traces It appears to me that the latency is being introduced in the connection between your ISP and Blizzard’s network. Most likely the ISP has a bad route or their peering point is unhealthy.

You have a couple of actions you can take:

1/ contact your ISP and ask their customer services to pass the results on to their Network Engineers to see if they can move the traffic to Blizzard to a healthier route. Note that ISP customer services are rarely set up to handle issues like this at all well so it may require some persistence to get it to be taken seriously.
2/ Put a ticket in to Blizzard asking for them to pass on to their networking folks to take a look at their peering arrangements with the ISP to see if they can help (or encourage ) the ISP get the latency down.

Do include the winMTR results in any ticket as it does contains some useful info for tracking the issues down.

Senzora-draenor · August 18, 2023, 7:25pm

Thank you for that knowledge, I’ll see what I can get done about it.

Байзерби-ashenvale · August 20, 2023, 3:51pm

same problem. start at the evning 2023-08-18.

tracert:
C:\Users\inyak>tracert 185.60.114.159

Tracing route to 185.60.114.159 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  gpon.net [192.168.1.1]
  2     4 ms     3 ms     4 ms  1.64.165.95.in-addr.arpa [95.165.64.1]
  3     6 ms     8 ms     9 ms  6.1.188.212.in-addr.arpa [212.188.1.6]
  4     *        4 ms     3 ms  5.1.188.212.in-addr.arpa [212.188.1.5]
  5     4 ms     4 ms     *     206.53.34.195.in-addr.arpa [195.34.53.206]
  6    25 ms    25 ms    26 ms  37.2.188.212.in-addr.arpa [212.188.2.37]
  7    27 ms    27 ms    27 ms  2.54.188.212.in-addr.arpa [212.188.54.2]
  8    25 ms    25 ms    25 ms  213.53.34.195.in-addr.arpa [195.34.53.213]
  9    26 ms    26 ms    26 ms  6.123.68.194.in-addr.arpa [194.68.123.6]
 10    53 ms    53 ms    52 ms  ae1-br01-eqsk1.as57976.net [137.221.86.33]
 11    51 ms    51 ms    51 ms  et-0-0-3-br01-eqam1.as57976.net [137.221.65.110]
 12   875 ms   439 ms   438 ms  et-0-0-29-br02-eqam1.as57976.net [137.221.65.33]
 13   257 ms   218 ms   238 ms  et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
 14    65 ms    55 ms    55 ms  et-0-0-1-pe01-eqpa4.as57976.net [137.221.77.79]
 15    53 ms    53 ms    53 ms  185.60.114.159

looks like problet at 137.221.65.33

I am not sure but I found it is blizzard server
Decimal:2312978721
Hostname:met-0-0-29-br02-eqam1.as57976.net
ASN:57976
ISP:Blizzard
Services:None detected
Country:Netherlands
State/Region:Noord-Holland
City:Amsterdam
Latitude:52.3785 (52° 22′ 42.61″ N)
Longitude:4.9000 (4° 53′ 59.93″ E)

Бэкворд-soulflayer · August 21, 2023, 6:28am

Same latency issues for me in Moscow since the 18th of August. Maybe it has something to do with blizz side.

Senzora-draenor · August 24, 2023, 12:16am

As a last post, what worked for me was ExitLag since it reroutes the packets along a more optimal path for the game instead of the route my ISP uses. My friend is a network engineer and said often ISPs can’t change certain hops / routes anyway, so whether they can even fix it is complete chance.

Getting my ISP to act on anything is a nightmare and I don’t even control the internet bills in this house, so not entirely in my authority anyway. The price of ExitLag was worth it for me to stop getting these issues and I don’t suffer any ping difference, after testing it with their 3 day trial.

Just mentioning it as an option in case people can’t get their ISP to change anything. I’d suspect it’s also a product of how WoW receives data since it’s a very old game at this point, seeing as I don’t have this issue in any other game at all.

Seeing how frequent these threads are and the only solution for a lot of people is to change ISP entirely (which may not even work) or use a 3rd party paid program like ExitLag, I’m sure me and many others would appreciate Blizzard updating WoW’s network systems at some point…

system · September 23, 2023, 12:17am

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