WOW help system dont work

On my game at least the WOW help dont vork! in last 6 week I open at least 1 tiket and submit a bugg. Today I werify on battle net my lates ticket. Was surprised, on battle net my last ticket was registrated 2 years ago!? Where is the the ticket what I write in last 6 week!?
The problem was whit [The Mysterious Sigil] quest. I solve it but Loremaster cho dont whant to recive the quest, and cant solve all the Black empire chain quests. Please help me. I am really bored. Before this character I solve 11 time this quest but whit my lock cant continue.

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