Wow on boot up Keeps crashing

[Kickedin-argent-dawn]

ive been trying to launch wow now everyday for two weeks and everytime the game boots up i finish loading in i can hear sounds then the game crashes,
ive updated drivers, upgraded my ram, reinstalled wow, cleared cache. still nothing

i keep getting error 132
this is my report id BE75400E-B7CF-47BB-BA62-0C7F4750CC60

[Kershew]

Hey there,

So looking at the crash report from the ID you provide this appears to be an access violation. Essentially the game is trying to read to/write from memory (GPU/System) and it can’t.

This particular report suggests an issue between the game client and GPU:

DBG-ADDR<00007fff63762c40>(“atidxx64.dll”)
DBG-ADDR<00007fff63764013>(“atidxx64.dll”)
DBG-ADDR<00007fff63761648>(“atidxx64.dll”)
DBG-ADDR<00007fff636a1959>(“atidxx64.dll”)
DBG-ADDR<00007fff636a1ebd>(“atidxx64.dll”)
DBG-ADDR<00007fff636b4cdb>(“atidxx64.dll”)
DBG-ADDR<00007fff636a54e3>(“atidxx64.dll”)
DBG-ADDR<00007fff6369dc22>(“atidxx64.dll”)
DBG-ADDR<00007fff6362d724>(“atidxx64.dll”)
DBG-ADDR<00007fff63c2bad9>(“atidxx64.dll”)
DBG-ADDR<00007fff63c10ffc>(“atidxx64.dll”)
DBG-ADDR<00007fff63c06ab5>(“atidxx64.dll”)
DBG-ADDR<00007fff63646997>(“atidxx64.dll”)
DBG-ADDR<00007fff63646299>(“atidxx64.dll”)
DBG-ADDR<00007fff63c99d4c>(“atidxx64.dll”)

I was able to pin down the exact GPU you have running but I did narrow it to one of four possible choices:
Radeon HD 8570
R5 430
R7 240/340
Radeon 520

None of these are supported for World of Warcraft.

This doesn’t mean the game can’t work, just that we cannot promise it will reliably.

The only solution would be to upgrade/replace the system to meet the requirements for the game.

Now this was all based off the information listed in the crash report. I can’t see enough with that to make a full diagnosis. If you have another GPU installed that does meet the requirements, the game does not appear to be using it. It is using a GPU I listed above.

Additionally a lot of issues like this can be cause by corrupt data within the game client, interference with other software on the system competing for the needed resources or something between Windows, Hardware Drivers and the game.

You are welcome to try the following and hopefully it does help:

If you have any addon managers installed. They are fine programs but they have the tendency to prevent our troubleshooting steps from working. Please uninstall them and leave them off your system until we have solved the problem.

Once that is confirmed, we need to delete the temporary game files to attempt to eliminate any corrupt data that might be affecting the client or characters. Your game will rebuild them when you next login but this will remove all installed addons. Please do not reinstall any addons until we know the issue is resolved: https://battle.net/support/article/7549

Let’s reset the in game user options:

1. Click the blue bnet icon on the bnet app.
2. Choose settings, then game settings.
3. Click the reset in game user options button under the correct game listing.
4. Confirm the changes and close the window.

We will want to run the repair tool on the game client: https://battle.net/support/article/7655

Try running your system in selective startup mode: https://battle.net/support/article/200483

While not common, memory issues can cause trouble in game. Luckily there is an easy test that you can run to rule out such issues: https://us.battle.net/support/en/article/31356

This type of issue can be affected by OS level issues so to rule out any OS corruption lets run this test: https://battle.net/support/article/000226603

Create a new administrator account: https://battle.net/support/article/34550

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click your name at the top right of this page, click support, click contact support. (Just remember if the system is unsupported, troubleshooting will be extremely limited.)