Hey all!
So, for some time now, I’ve been getting an error for updating my retail WoW.
Here’s the error: Whoops! Looks like something broke. You could try restarting Battle.net. - BLZBNTAGT00001389
Error code leads to this article here with several advices on fixing the issue. As a tech support person, I took it as a mini-challenge to fix it, yet none of the advices has helped so far.
Here’s the list of things I’ve done in attempts to fix it:
- Restart my computer and network (LAN)
- Verify integrity of game files (gives the same error)
- Reinstall Battle.net
- Running Repair tool on my disk, and then Windows automatically repairing the disk while launching the PC
- Changing my Windows Defender settings to allow Battle.net basically everything
- Running full Windows Defender antivirus scan of my PC (didn’t find anything)
- Closed all applications except for Battle.net
- Deleted the Tools folder like it suggests in the article
- Repaired disk permissions
- Reinstalled retail WoW completely (though it only helped until the next update, at which point the error has come back)
- Updated my GeForce drivers & checked for Windows updates
- Reset my DNS to default Google DNS
- Reset my router (if anyone’s wondering it’s on iPv4 DHCP)
I don’t think there’s anything else to do except for buying a new computer at this point. Blizzard Support basically gave me a few advices that I’ve done prio to contacting them, but to no avail.
Unfortunately, completely reinstalling the game isn’t an option since my download speed is currently below 5 Mbps and it takes me quite literally 2 days of non-stop download. Just to wake up to an update that cannot be installed for whatever reason.
This issue is only present with retail WoW. I also play WotLK and Overwatch and there’s no issues there.
Any ideas from big brain tech fellows?
