In overwatch I am in 3662 open queue and they have not put me in the top500 (I have 50 games played) it is something silly but I want to know what happens 
https://eu.battle.net/support/en/article/165556
Probably you need to add your phone number as well, if so, you need to play +50 games again after you have added your phone number.
PS: This is the Spanish forum, gl!