Thank you everyone for your reports.
While I won’t be able to provide more information on who deleted their character for privacy reasons, I can confirm that since my last post, and out of all the news reponses, only 3 players do not appear to have deleted their character (which means that unfortunately, the others did).
This issue is still being looked into, and we’ll try to provide more information as soon as we can. Please note that I’m specifically referring to Online characters.
For offline characters, this may be a corrupted file that resulted from a PC crash, and while this seems to be a different issue, this has also been escalated.
Again, and for any new report, please do confirm:
- When the character was lost, and/or when you last played it
- If you are referring to an Online or Offline character
- If you have double checked the Online and Offline tab (the option is in the top right corner of the screen, above the character list)
- The class of the character that you’ve lost
- The platform you were playing on (PC or console, and if so which one)
Finally, please do keep the replies in English.
Once again, thank you all for your reports, will update this thread as soon as possible.