Make a game, run out of the Rogue Encampment get “Your connection has been interrupted” rinse and repeat. The kick normally happens within 1-3 mins after starting a game. Has been doing the same thing for 2 days now. I’ve looked at settings and have tried everything to the best of my knowledge.
26 Likes
Hi IAmCam!
So if you’re having connection issues, first port of call would be to try these steps:
Yours,
Arythwinn
1 Like
I have tried everything on there and it still is not working.
4 Likes
I have the exact same problem. I’ve tried everything in their help documents, but to no avail. Other games don’t result in this issue. I do have spikes of latency on those other games and in general, but that doesn’t disconnect me from those games and shouldn’t disconnect me from a single-player game. I can play any single-player game on Steam just fine.
3 Likes
I love the game, but man…! this error is so frustrating! Guess we need to wait for an update. Has anyone tried to uninstall the game?
2 Likes
There are SO many people with these problems and you link a connection guide. Like come on dude.
-“Reset network devices” - obviously started by doing this
-“if you are using a wireless connection” Ofcourse i am not.
-“Update drivers etc” my system is always up to date
-“Renew ip and flush DNS” - i am on a fixed ip address but i tried from a different system with dhcp and got the same result(still within my home ofc)
-“close all other apps” tried it - no effect.
Now its your turn Blizzard. Show us you have become better and start working to fix YOUR problems
16 Likes
Same here in France, ten connections interrupted in four hours this morning.
Fix these problems, i want to play, thanks.
4 Likes
Same problems here, connection guide doesn’t change anything.
3 Likes
ı have the same problem. Randomly between 10 or 30 min. ı have this error. Hey, we are waiting for a response, please… unhappy customer here.
3 Likes
Problem is in your side not on ours!
3 Likes
Yes I have Uninstalled a couple times. Still nothing. My ticket still hasn’t been looked at still. It’s been 2 days
3 Likes
Having the same error here. I just opened a new topic to report it:
Very frustating, I can’t even complete the first quest because it disconnects before killing all monster…
3 Likes
I have the same problem with “Your connection has been interrupted” more or less every few minutes. I ran a continuous ping towards eu.battle.net while playing, and just when I had my connection interrupted, the ping looks like this…
Reply from 37.244.28.102: bytes=32 time=48ms TTL=50
Reply from 37.244.28.102: bytes=32 time=37ms TTL=50
Reply from 37.244.28.102: bytes=32 time=37ms TTL=50
Reply from 37.244.28.102: bytes=32 time=38ms TTL=50
Reply from 37.244.28.102: bytes=32 time=59ms TTL=50
Reply from 37.244.28.102: bytes=32 time=40ms TTL=50
Reply from 37.244.28.102: bytes=32 time=487ms TTL=50
Reply from 37.244.28.102: bytes=32 time=135ms TTL=50
Request timed out.
Reply from 37.244.28.102: bytes=32 time=533ms TTL=50
Reply from 37.244.28.102: bytes=32 time=37ms TTL=50
Reply from 37.244.28.102: bytes=32 time=37ms TTL=50
Reply from 37.244.28.102: bytes=32 time=36ms TTL=50
Reply from 37.244.28.102: bytes=32 time=37ms TTL=50
Reply from 37.244.28.102: bytes=32 time=44ms TTL=50
Notice the bold parts, where the connection is interrupted. Now this is a ping done outside the game, so the servers aren’t responding at all occasionally. Why this only happens to some of us though, I have no idea.
1 Like
I have similar issue. As soon as i enter any game, regardless it was created by me or not, i get disconnected.
However. i discovered that switching to legacy mode fixes the issue, and i can play for several hours straight without any problems. Just need to do it before i get disconnected.
Now, any time i switch back to “normal” mode, i get disconnected after several seconds.
Same here on d2r eu server (german):
Antwort von 37.244.54.10: Bytes=32 Zeit=23ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=22ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=2743ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=24ms TTL=55
Zeitüberschreitung der Anforderung.
Antwort von 37.244.54.10: Bytes=32 Zeit=337ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=24ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=24ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=23ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=25ms TTL=55
Antwort von 37.244.54.10: Bytes=32 Zeit=24ms TTL=55
–
Antwort von 37.244.28.180: Bytes=32 Zeit=24ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=23ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=23ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=23ms TTL=55
Zeitüberschreitung der Anforderung.
Antwort von 37.244.28.180: Bytes=32 Zeit=23ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=22ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=21ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=1696ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=24ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=25ms TTL=55
Antwort von 37.244.28.180: Bytes=32 Zeit=22ms TTL=55
Its tuesday evening now Blizzard and so far the only response we have had is an autogenerated response to “reset router lolz”.
How long do you expect your paying customers to go without a working product without even answering back?
4 Likes
Bump for an answer from Blizzard.
attempted all the steps above and still cannot play for more than 2-5 minutes before getting a disconnect.
1 Like
Tried all the above suggestions with no change.
Dear Jonathan,
Issue ID: #81434061
Your ticket has received the following response:
Howdy Jonathan,
Technical Specialist Ekield here!
Sounds like you were getting disconnected when playing Diablo II Resurrected. I definitely know that it is never fun when you run into issues like this, and I want to let you know that we will do everything in our power to help you get it resolved. Based on the symptoms you describe and after looking over your files, here’s what I would recommend.
• Try rebooting with Selective Startup:
This can be used to close out background processes and non-Microsoft services that could be interfering with the connection or the game client.
- Press Windows Key+R.
- Type msconfig and press Enter.
- Select Selective startup and uncheck Load startup items.
- Select the Services tab.
- Check Hide all Microsoft services.
Note: Skipping this step may prevent your computer from rebooting correctly. - Click Disable all.
- Click Apply then click OK.
- Click Restart.
• Reset the network configuration in Windows 10:
Go to Start → Settings → Network & Internet → Network reset
Proceed with the prompts and restart the computer.
• Power Cycle your network devices to refresh the connection:
- Shut down all computers connected to the modem/router.
- Power down and unplug the modem and the router if you’re using one.
- Allow to sit for 60 seconds unplugged.
- Plug in and turn on the modem and router, and allow them to completely boot up until the front panel connection lights on the modem show a steady connection.
- Start the computer and allow it to completely boot up.
Hopefully this will help get you back to gaming. If you need further assistance please get back to us with a new set of MSINFO and DXDIAG files, or mark this ticket as resolved if this clears up the problem. Have a good one!
I got a reply last week, but it didnt work!!! this is not an internet issue from client end. I already used different network connections and still get the same results. How do you explain that?? I also installed the game on different pc with same result!!! do you guys even have a lab for testing???
2 Likes