Code 1016 Error

For the last 2 weeks I have tried all the troubleshooting and suggestions on forums to rectify the Code 1016 error, but still nothing is working. Can anybody please assist in this matter. Thanks.

3 Likes

Hello LadyBug

Please follow these steps:

If the issue persists, please try the steps in:

Same problem here. Nothing works. Still 1018 error. Here is my MTR
------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| Gargoyle.lan - 0 | 2218 | 2218 | 0 | 0 | 4 | 0 |

| 192.168.10.1 - 0 | 2218 | 2218 | 0 | 0 | 13 | 0 |

| 10.10.2.1 - 1 | 2165 | 2151 | 6 | 14 | 195 | 12 |

| 89-171-50-97.static.ip.netia.com.pl - 2 | 2120 | 2095 | 8 | 32 | 1024 | 25 |

| 10.225.96.138 - 1 | 2136 | 2115 | 7 | 31 | 1040 | 23 |

| kalih001rt06.inetia.pl - 1 | 2149 | 2131 | 7 | 31 | 1135 | 12 |

| 87.204.226.232 - 2 | 2120 | 2095 | 10 | 30 | 714 | 18 |

| 83.238.248.170 - 1 | 2156 | 2140 | 11 | 37 | 1007 | 19 |

| 83.238.248.16 - 1 | 2140 | 2120 | 17 | 42 | 1115 | 22 |

| pr01.eqfr5.blizzardonline. net - 2 | 2101 | 2071 | 37 | 67 | 1065 | 54 |

| ae1-br01-eqfr5.as57976. net - 2 | 2054 | 2016 | 43 | 90 | 4163 | 79 |

| et-0-0-2-br01-eqam1.as57976. net - 3 | 1967 | 1908 | 45 | 110 | 4996 | 68 |

| 137.221.78.81 - 2 | 2129 | 2106 | 42 | 72 | 1151 | 70 |

| 137.221.66.47 - 3 | 2027 | 1978 | 43 | 69 | 1103 | 62 |

| 185.60.112.157 - 3 | 2028 | 1979 | 42 | 52 | 111 | 56 |

In your log, there were some data packet loss (1-3%) started at hop 3 and continued all the way down. The latency were very high (>1000ms) at hop 4.
I think some issue at hop 3, 10.10.2.1, which is likely your home network.

If you can, unplug the power of all your home network devices for 10 minutes and retest.
If the devices were setup by your ISP, you may contact your ISP support to investigate and resolve the issue.

Not only that, but the traffic is leaving the local network (10.x.x.x addresses), going out to his ISP (89.171.50.97) and then coming back into the local network again. Iā€™d second what Maskraider has said, and suggest a call to your ISPā€¦

https://whois.domaintools.com/89.171.50.97

ā€¦which appears to be Eurotelpol in Warsaw.

LOL. You kidding me? Over 2000 packet sent and 1% loss. Do you really think its a problem?

Hmmm, thats interesting. I ll ask my ISP for this, but i think its not a problem. Iā€™m playing D3 since years and network configuration was always the same, nothing changed. I have 1016 error since 2 weeks and never had it before.
BTW Eurotelpol is not in Warsaw, Netia is.

Fair enough, I was just going by what the WHOIS lookup said.
Good luck.

1%? I said 1-3%, the 3% loss at the bottom line might be contributed by hop 3 or hop 4 too:

Wonā€™t be a problem for web browering/viewing streams because they can resend or having a large buffer.

However, D3 is an online game. It canā€™t affort to resend your key stroke after waiting for four seconds, can it? Sure a browser can retry, and YouTube has buffer more than four seconds.

I am having this issue constantly.

That even after fully reloading the game and resetting my tcp-ip completely.

Since the global lockdown due to cv19 these issues have been consistent, before then it never occurred, unless I physically killed my connection.

Output of WinMTR below:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.100 0 323 323 0 2 170 1
10.22.1.37 0 323 323 2 5 175 3
41.76.35.4 0 323 323 2 6 176 6
41.77.200.105 1 319 318 2 5 172 3
41.76.35.5 1 319 318 2 6 173 11
197.159.33.209 1 319 318 2 6 174 4
41.84.12.80 1 315 313 142 145 186 146
41.84.13.14 1 315 313 149 152 193 150
80.249.208.83 1 315 313 150 156 214 154
137.221.78.33 1 311 308 149 179 2188 2188
137.221.78.75 1 315 313 149 154 260 155
137.221.66.41 1 315 313 148 151 194 153
185.60.112.158 1 315 313 149 152 192 150

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.100
2 3 ms 2 ms 6 ms 10.22.1.37
3 7 ms 3 ms 5 ms 41.76.35.4
4 10 ms 6 ms 2 ms 41.77.200.105
5 4 ms 9 ms 4 ms 41.76.35.5
6 10 ms 3 ms 4 ms 197.159.33.209
7 145 ms 143 ms 164 ms 41.84.12.80
8 153 ms 152 ms 153 ms 41.84.13.14
9 150 ms 151 ms 155 ms 80.249.208.83
10 153 ms 155 ms 153 ms 137.221.78.33
11 153 ms 154 ms 153 ms 137.221.78.75
12 149 ms 149 ms 151 ms 137.221.66.41
13 150 ms 156 ms 150 ms 185.60.112.158

I have subsequently made a change to my ethernet MTU, reducing it because of fragmentation.

It seems to have improved the stability, but still the issue persists.
Is there a way to resolve this error without being kicked off?

Got disconnected with this error few minutes ago.

Just happened to me now, as I went in gameā€¦ Boom! 1016 and disconnectā€¦ :rage:

Something can surely be done about this?

Now as of 7:04PM SAST: ā€˜problemā€™ connecting to gameā€¦
This is so frustrating.

7:17PM SAST: It happened again during a game. This error has made this game totally unplayable.

I understand now why fellow RSA players are complaining, and I fully support them when they do.

Please can someone urgently look into this as it is not an isolated incident

1 Like

This is not a general error, that shit happens only when u are connected to communities, it is seams like u r using rabbitMQ as a message broker and it is completely resource overwhelmed and cannot handle such amount of requests, first timeout occurs in messages, then the system drops u out and as a result 1016 error.

I am having error 1016 every once in a while. Sometimes its 15mins after I get into the game, sometimes its 3 hours in. I had a few characters die on HC because of this and its getting annoying already.

I tried the suggested troubleshooting, but nothing helped. I ran WinMTR while playing and the two times I got disconnected I saw the final server IP going from 0% to 1%. I spoke with my ISP and they said they canā€™t do anything as I am getting DCā€™d from foreign servers.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 | 7422 | 7422 |    0 |    0 |   18 |    0 |

|                              100.66.0.1 -    0 | 7422 | 7422 |    1 |    5 |   40 |    6 |

|                   No response from host -  100 | 1487 |    0 |    0 |    0 |    0 |    0 |

|te0-3-0-1.ccr31.sof02.atlas.cogentco.com -    0 | 7422 | 7422 |    9 |   10 |  133 |   10 |

|   be3421.ccr51.beg03.atlas.cogentco.com -    1 | 7418 | 7417 |   14 |   15 |   42 |   15 |

|   be3464.ccr52.vie01.atlas.cogentco.com -    0 | 7422 | 7422 |   28 |   29 |   48 |   29 |

|         level3.vie01.atlas.cogentco.com -    1 | 7418 | 7417 |   34 |   36 |   78 |   35 |

|   ae-1-3104.edge7.Amsterdam1.Level3.net -    1 | 7392 | 7384 |   42 |   45 |  331 |   57 |

| BLIZZARD-EN.edge7.Amsterdam1.Level3.net -    1 | 7415 | 7413 |   43 |   47 |  148 |   43 |

|              ae1-br01-eqam1.as57976.net -    2 | 6919 | 6800 |   43 |   72 | 4402 |   99 |

|                           137.221.78.81 -    0 | 7422 | 7422 |   42 |   45 |  170 |   43 |

|                           137.221.66.47 -    0 | 7422 | 7422 |   42 |   43 |   63 |   53 |

|                          185.60.112.157 -    1 | 7419 | 7418 |   42 |   42 |   61 |   43 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Second WinMTR test

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.0.1 -    0 | 2222 | 2222 |    0 |    0 |   13 |    0 |

|                              100.66.0.1 -    0 | 2222 | 2222 |    1 |    5 |   34 |    3 |

|                   No response from host -  100 |  445 |    0 |    0 |    0 |    0 |    0 |

|te0-3-0-1.ccr31.sof02.atlas.cogentco.com -    0 | 2222 | 2222 |    9 |   10 |  128 |   10 |

|   be3421.ccr51.beg03.atlas.cogentco.com -    0 | 2222 | 2222 |   14 |   15 |   30 |   15 |

|   be3464.ccr52.vie01.atlas.cogentco.com -    1 | 2218 | 2217 |   28 |   29 |   47 |   30 |

|         level3.vie01.atlas.cogentco.com -    0 | 2222 | 2222 |   34 |   36 |   64 |   34 |

|   ae-1-3104.edge7.Amsterdam1.Level3.net -    1 | 2218 | 2217 |   42 |   45 |  112 |   49 |

| BLIZZARD-EN.edge7.Amsterdam1.Level3.net -    0 | 2222 | 2222 |   42 |   47 |  133 |   45 |

|              ae1-br02-eqam1.as57976.net -    3 | 1995 | 1950 |   43 |  241 | 4953 |   44 |

|                           137.221.78.85 -    0 | 2222 | 2222 |   42 |   45 |  173 |   43 |

|                           137.221.66.43 -    1 | 2218 | 2217 |   42 |   43 |   61 |   43 |

|                          185.60.112.157 -    1 | 2218 | 2217 |   42 |   43 |   62 |   43 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Tracing route to 185.60.112.157 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     3 ms     4 ms     4 ms  100.66.0.1
  3     *        *        *     Request timed out.
  4    11 ms    10 ms    10 ms  te0-3-0-1.ccr31.sof02.atlas.cogentco.com [149.6.69.201]
  5    15 ms    16 ms    15 ms  be3421.ccr51.beg03.atlas.cogentco.com [130.117.0.94]
  6    30 ms    29 ms    29 ms  be3464.ccr52.vie01.atlas.cogentco.com [154.54.59.189]
  7    37 ms    38 ms    41 ms  level3.vie01.atlas.cogentco.com [130.117.15.162]
  8    46 ms    46 ms    46 ms  ae-1-3104.edge7.Amsterdam1.Level3.net [4.69.162.177]
  9    46 ms    62 ms    47 ms  BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
 10    47 ms    46 ms   187 ms  ae1-br01-eqam1.as57976.net [137.221.78.33]
 11   117 ms    43 ms    43 ms  137.221.78.81
 12    45 ms    43 ms    43 ms  137.221.66.47
 13    43 ms    42 ms    43 ms  185.60.112.157

Trace complete.

Wahahahaha blizz dont care. they already have your and my cash. 1016 rulezzz

1 Like

It might be an internet protocol 6 issue - it was on my pc.

To check:

  • Use the Windows + R key combination to bring up the Run dialog box.
  • Type ā€œncpa.cplā€ in the bar and tap OK in order to open the Internet Connection settings item in Control Panel.
  • Double-click on your active Network Adapter.
  • click Properties and locate the Internet Protocol Version 6 entry on the list. Disable the check box next to this entry and click OK.
  • Restart your computer.

Update: Despite the above EVERY game disconnects with either ā€œgame connection has been lostā€ or error 1016. this doesnā€™t occur with any other games or connections except D3

Well, your network traffics goes a completely different route from your PC to other servers too. Youā€™re saying something analogous to ā€œWhen I drive from my house to City A, I get stuck in a traffic jam but if I drive to other cities, I donā€™t.ā€ The issue is that we need to find where the traffic jam is, and thatā€™s why people with this issue are requested to Run a WinMTR trace and post their results, so we can look to see which network hops are causing the issue.

Iā€™m trying this trace but donā€™t know what host to enter

I entered my IP address. I donā€™t know if thats rightā€¦ but it shows:
Loss% 0
Sent 202
rec 202
Best 0
worst 60