GR 150 cleared but not recorded 04/08/2020

Technical Support
85

blizzard, fix the problem now, I no longer can push because each record I made the last days hasnt recorded, many thanks for that

86

For all the people that donā€™t know how to check if your game will register your new record to the leaderboard.

  • make sure you are in a clan
  • make a new game
  • loot a legendary from kadala / upgrade a rare in the cube / identify a item
  • if you see your loot pop up in clan chat the game will register to the leaderboard
  • if you donā€™t see your loot pop up in clan chat leave the game and make a new one

Repeat above steps until you have a game that registers loot to clan chat.
If a game registers clan loot it 100% will register your records on the leaderboard.

87

I did these steps, but my new push was not registred.
Did you mean that the other players of your clan had to see your loot in the chat ? 'cause I definetly saw mine and it buggued all the same :-/

88

just did a 122 that didnā€™t count in season, thought that s**t would be fixed by nowā€¦

89

With regret we donā€™t currently have an update at this time, weā€™re sorry. Thank you for your patience.

1 Like
90

Iā€™m not sure if it is going to help but I can share the logs I have collected per instructions below.

In the log files, I can clearly see the highest solo rift number correctly, so I believe it should be somehow related to server synchronization/notification.

Apart from missing solo rift clears, recently I also noticed that some builds in my armory changed somehow. Basically legacy of dream gem is replaced with something else.

Iā€™m not sure what is the best way to provide logs files collected by LogGoblin.exe but I can provide them as you wish.

91

Hey, where do you see your GR in the goblin log files ?
I cant seem to find mine
Thanks :slight_smile:

1 Like
92

Itā€™s in D3Debug.txt file and the line looks like follows.

TempestBard#2193 (TheNecro) Necromancer level 70 aaLevel=2335 pvpRank=1 flags=8388626 highestAct=OpenWorld highestSoloRift=129 { 4104264,D3,2 } heroId=134967230 lastPlayed=ACT_1-87700(The Fallen Star) secsPlayed=762228

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93

Hey Blizzard,
same here, just cleared GR 133 in about 12:20 on non season barbarian, european server. Vader#2673
Plz fix!!

94

While weā€™ve not been asked to request the logs, it canā€™t hurt to have in-case theyā€™re needed TempestBard, thank you. Anyone wishing to do so can upload them via https://pastebin.com/ or a public shared google drive fille and reply here with the link.

To pre-empt suggestions, please understand that sadly we wont be able to manually update or backdate runs based on log-goblin files as these can be easily edited, sorry.

95

what about manually backdating runs based on a video? :wink:

96

Just checking if there is any update as to when this will be resolved?

97

Made 10 attempts at personal bests with WD tonight and not one got recognised by the server, so looks like the problem actually got worse now. Got a bit tired of doing DH Leaderboard runs that donā€™t recognise, so thought I would try something else firstā€¦
So, how about fixing this right now? No I wont provide you any files, because its obviously connected to the last maintenance (that screwed up lots, great job) and only Europe seems affected.

Seriously, WTF at this even being a problem that goes on for weeks.

98

Here is the public google drive link.

/file/d/1wnrP77jNvvuVrjt7qctSfkcHwdUEIUdU/view?usp=sharing

Today I also noticed that Iā€™m not able to see Challenge Rift itself displayed correctly. It still displays the last week CR. When I start the game the correct CR starts but the leaderboard is again broken.

Another thing is that I have never been able to have bounty bonus on my necro but only on my DH only occasionally.

Thanks again for your nice consideration, Iā€™m just trying to help to resolve the issue as possible as I can.

99

Thatā€™s a separate issue to the one in this thread, already reportedā€¦

Thatā€™s a separate issue to the one in this thread, already reportedā€¦

Letā€™s try and keep this thread entirely on the single topic of the leaderboards needing to be fixed.

100

Great workā€¦only annoying. five times behind no personally best will be recorded.

Its a feature or what else ?

1 Like
101

I have completed solo 120, 122 and 124 today with my Witch Doctor, also completed solo 75 and 80 with my necromancer for the first time and they are not updated on my profile.

If does Blizzard not fix this, why there is a ladder on this game ?

What are they doing all day on their officesā€¦Iā€™m wondering about thatā€¦

102

I donā€™t know, maybe itā€™s working as intended?

103

Thatā€™s exactly what I thought :smiley:

104

Hi Rejuvithorn,

Iā€™m coming over from the NA forums as thereā€™s been response here. Thanks for sharing the thread Meteorblade!

Hereā€™s my LogGoblin report for my account, North America Region, Non Season. This run did not get credit and you can see at the end the rift just completes with no notification of new personal record.

My current rank is 30 on the North American Solo Barb, Non Season board which cleared GR 136.

Seras#11432 My Hero List:
Seras#11432 (Endless) Barbarian level 70 aaLevel=4042 pvpRank=1 flags=8388624 highestAct=OpenWorld highestSoloRift=138 { 50211982,D3,1 } heroId=120095735 lastPlayed=ACT_1-87700(The Fallen Star) secsPlayed=532668

As well, video evidence of the clear via youtube.

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