Freezes after 1.2.1

Technical Support
1

Game freezes when I open the inventory after today’s patch. Game was working fine before.

Any fixes? Thank you.

4 Likes
2

Same. Opening inventory/trader menus causes freezing.

1 Like
3

Do you guys have hd res package installed? If not so, installing it may solve it.
Meanwhile my update download speed is 1kb/s…

4

I can’t understand how those freezing issue are not catched up before releasing a patch or a game. To me the game freeze since last patch and this latest one does not solve the problem.

I am using Nvidia card, so I also updated to latest available driver and no change.

Really too buggied to play.

2 Likes
5

We’ve heard reports of Nvidia Reflex causing freezes when opening things like inventory or other ingame menu. Try disabling Nvidia Reflex.

6

no fixes mate. i had same issue last patch, and this one btw… no helps. i found few guide on youtube anf downgrade my graphic settings.

7

my nvisia reflex is off from last patch… and now i have freeze again. yesterday no freeze. this is ur fault, again

8

Thanks, I tried, but does not help on my side.
Game still freeze as soon as I try to open the inventory.
(same happen if I go to a forge, etc…).

To me unfortunately the game is not playable anymore.
When I mean freeze, it is not just 1-2 seconds, it takes like 30+second (if then it open, often it is stuck for mins and I just close the game).

Note that sometime the issue happen again when the inventory get closed.
So 30+sec to open and then stuck again when it closed.

Lastly note that same issue happen with Paragon and skill tree, but in this case it is only 3-5 sec maximum…

This happened also after I turned off Nvidia Reflex as suggested.

It was not happening last season, but I did not played too much and was happening only some few times and only 2-3 second before last patch.
Last patch was really bad from this perspective, now it happens to me any time.

9

i was having these problems with the high res pack installed, i uninstalled it and then installed it again and all my problems are gone :smiley:

10

Looking at this, I can see that our developers are currently looking into these random freezes. Specifically the ones that happen when you open a menu (like Inventory, Paragon or normal skilltree, map, etc.). Here are some Workarounds that can help:

  1. Making sure the game is installed to an internal NTFS formatted SSD/M.2 drive.
  2. Disabling Nvidia Reflex Boost/Low Latency (Or just disabling Nvidia reflex all together)
  3. Disabling crossplay.
  4. Enabling Vsync and capping FPS to match monitor’s refresh rate.
  5. Downloading and installing the high resolution texture packs.
  6. Disabling hardware acceleration in web browser and in the Battle.net Desktop Application.
  7. Rolling back to an older Nvidia driver to version 537.42 seems to help most Nvidia players.|
3 Likes
11

Sorry, but WHY do I have to install the high resolution textures, which account to 40GB, just because you dont know how to test patches? Yeah, not gonna happen :wink:

2 Likes
12

Thx! Solved the problem for me.

13

Which point exactly solved it?

14

Did point 2-6. Texture pack was already installed.

15

Thanks - Disabling crossplay (actually I disabled both Cross Network checks) solved the issue on my side.

Updated: I was too optimistic.
In general issue is gone, however it happen to me again at the alchemist trying to create a malignant body cache…

Game froze for 1 min… I will kill the game through task manager and restart it…
Definetly there is some issue in inventory management that you need to work on more.

16

Installing the HD texture pack when we’re running the game on “low settings”? Does this make any sense to you? Or am I just throwing away HD space for no reason?

Yes, there are corrupt drivers from NVIDIA, but the amount of troubleshooting it is taking to get your game running since season 2 is not acceptable. There was literally nothing wrong all last season. And now the game is nearly unplayable. You guys need to do better.

17

Game is unplayable… Freezes and crashes ALL THE TIME in helltide, LOSING CINDERS EVERYTIME.
Gonna uninstall this shitty game.

18

I got these freezes for opening inventory or trader, paragon but also when i move around the map, fighting etc. I freeze for about 5 secs.
The same things happen to my wife

The freezes appeared after 1.2.1. No problem prior to this patch.

1 Like
19

Same for me, impossible to play with the freezes. Sometimes over 1 minute, other meanwhile i am playing and after the screen comes back seeing that i am dead.

Other strange issue is seeing the legendary items, the rest of items (yellows, blues, etc.) i can see without problems, but the legendaries when i do hover clic it blinks a lot, it’s very fustrating.

20

Well I started to have freezes since Season 2. I tried to decrease graphic quality, etc but it didn’t help. I’ve made 2, 3, 4 and 6 points but it didn’t help too.
But right after I rolled back my Nvidia driver to the one you mentioned, freezes stopped. I still have some short freezes when I open Season tab, but the rest UI tabs work fine.
So thanks for help, these freezes were obnoxious! Funny fact is that I’ve installed new drivers thinking that would be a good idea and the game would run more smoothly and nice but it caused the opposite.