Hi all,
Thanks for your continued reports!
As some have noted this appears to be an account issue and we’re working hard to resolve it for affected players as quickly as possible.
In the meantime we’d ask that you refrain from submitting tickets about it, as Customer Support has no way to help with this directly, and it only makes it more difficult to address other issues.
I definitely understand how frustrating it is being locked out of the game and we do appreciate your patience while we continue to work on this!