[iPad] Crash during matchmaking since HS update

[Matt-21508]

HI,

since the last update, I can’t launch ANY game from my iPad Air:

• I can navigate through the menus and decks as usual
• I can launch game (whatever the game mode is)
• During matchmaking, the app crashes
• When I relaunch the game , I have a message “Can’t reconnect to your game”.

Its 100% reproductible.

I’m using an iPad Air with the latest OS.

A similar message has been posted on EU forums (in French) and several players are reporting the same bug.

@Players if you experience the exact same bug, can you join the discussion to notify you have the problem and share tech characteristics ?

@Blizzard can you notify by any mean if the problem has been identified and if there are more info to share ?

I’ll be happy to share any data that may help resolving the bug.

Thanks,

Matt

[Raxr-2462]

@Matt-21508

@Players if you experience the exact same bug, can you join the discussion to notify you have the problem and share tech characteristics ?

Hi.
Maybe you will join the topic of the problems described above, which has been existing for several days now:

Game constantly crashes after last update

Since the last update it is not possible to play the game with my iPad anymore. It constantly crashes, at least there was an infinite loop with a crash while in a battle, started again, reconnected to the battle, crashed again, and so on for a while. I already deleted the app from my iPad and re-installed it, but no change. There is no problem on my iPhone 6 and my iMac/PC. So it seems to be a problem with the iPad, maybe memory issues or something like that?