Last update isn't running on mobile devices

Technical Support
1

I use an Iphone 5 and usually play HS with it, at least for me something common is after every patch of HS I have to wait for the “mobile release” because is always later than the PC/MAC, (usually less than one hour after PC).

In this last patch Blizzard release around 5-6 hours ago I still have no option to update the game in the App Store, this time is being so long. In fact I have been searching info and is doesn’t look a problem of AppStore, also Android users saying they cannot update the game. I suppose this will be fixed tomorrow morning but it’s a shame because I cannot play today as dialy :confused:

7 Likes
2

Still not showing an update for android or kindle users.
Soon, i hope!!

1 Like
3

Stuck in an infinite loop trying to log in to Hearthstone on Android - prompt to download the update, redirected to Play Store, no update available, open app, “closed”. Tried reinstalling, same thing. Update simply isn’t available and no sign of it coming.

5 Likes
4

Same here, just says the game needs to be updated but with no possibility of doing so through the App Store, not for my phone nor my iPad.

It’s been more than a few hours now so I don’t think an official reply is too much to ask for.

1 Like
5

Isn’t iPhone 5 to small and to old to tun HearthStone?

6

I have android and still no update. I want to be able to play the new legendary along with the new buffed cards. Haven’t you guys noticed at all yet?

7

It looks small and old but after more than 5 years my phone still working very well, fluid and no problems with HS

8

Same issue. Android HS app reports that it needs to update. Takes you to play store, but that has no update.

1 Like
9

Same problem on android

10

Same here. Hearthstone now unplayable on my iPhone & iPad.

11

Yep same for me, still no update…

12

If we could help them to solve this issue…

13

Good afternoon everyone,

We are aware the update for mobile users isn’t available yet and we apologize for the inconvenience this is causing.

At the moment we don’t have more more updates to share, we’ll get back to this post if/when we do.

Thank you for your understanding.

How’s my driving? Let me know! https://www.surveymonkey.com/s/Hagut

1 Like
14

Thanks for the feedback :slight_smile: just hope it’s up tomorrow, or it’ll be a long day at work :rofl:

15

Can i assume we will still get sn1p-sn4p if this is ongoing?
(“If” you get this fixed? Please just stick to the “when”!)

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Many thanks Hagut, your words are appreciated

Edit: Finally I can update in Apple Store, look like the issue is fixed for me? What about you guys?

17

I was finally able to update the app on Android, but now all of my cards from Rise of Shadows are gone!!!

18

The update should be available for everyone now, so I’m locking this topic.

Thanks everyone for your patience.

How’s my driving? Let me know! https://www.surveymonkey.com/s/Hagut