Disconnected from EU server, but not US?


#1

I played HOTS yesterday with no problem.

Today I log in as usual, but when it automatically logs onto the EU server, I get disconnected. I never get further than “authentication”, but when I switch to the US server, it works fine. But I have nothing but the weekly rotation to chose from…
There are no maintenance scheduled, and every webpage confirms, that the EU server should be working.

What’s going on?


#2

Good morning Biener,

have you tried running a WinMTR to see if something is blocking your connection?

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#3

I will give it a go but I have exactly same issue and the issue is not present in other blizzard games.


#4

Yup. Had no problems at all for years and this morning can’t log onto the EU servers. Can get onto the US ones just not EU. Tried SC2 and HoTS with same results.


#5

Same here tried loading the EU server on HoTS and can’t get passed authentication. Tried the US server and got through without a problem also managed to load Hearthstone without a problem aswell.


#6

Same here from UK cant connect to EU servers … even on Heartstone same thing HOTS is not working on EU servers


#7

Guys can you tell us what`s going on with the EU servers … what is wrong , and if we have to wait , how long it will take ?


#8

Same for me! Can´t connect to EU but US. Tought it was something to do with the gameinstallation so tried troubleshooting that, with no succes.


#9

Exactly the same here!


#10

Same here, I can log in EU HotS with my smurf account, but I can’t log in to EU HotS with my main account (with my main account i can log just on the US server).


#11

Same here. Plus I have one last day boost and can’t use it now…


#12

Good morning all,

As requested earlier, could you please run a WinMTR here? So that we can see what is happening?

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#13

Seems everything is ok after winMTR run


#14

0 % Loss … on blizzard.com


#15

Same here fot both IP for Eu


#16

Same problem, MTR run not showing any packet loss on Blizzards IP.


#17

I did what it said, but it doesnt make sense to me. Maybe I did it wrong… I copy pasted it in here…

Is there any development? :slight_smile:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| homerouter - 0 | 101 | 101 | 0 | 0 | 5 | 1 |

| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |

| 10.117.59.172 - 0 | 101 | 101 | 13 | 24 | 63 | 14 |

| 195.41.227.59 - 0 | 101 | 101 | 13 | 24 | 71 | 13 |

| 195.41.227.60 - 0 | 101 | 101 | 13 | 25 | 63 | 23 |

|195-41-227-51-static - 0 | 101 | 101 | 13 | 25 | 57 | 17 |

| ae1-0.stkm2nqp7 - 0 | 101 | 101 | 23 | 36 | 81 | 27 |

| peer-as57976.stkm2nqp7- 0 | 101 | 101 | 24 | 37 | 92 | 27 |

| ae1-br01-eqsk1 - 0 | 101 | 101 | 40 | 50 | 89 | 41 |

| et-0-0-3-br01-eqam1.t - 0 | 101 | 101 | 36 | 51 | 90 | 67 |

| et-0-0-31-pe01-eqam1.t - 0 | 101 | 101 | 41 | 55 | 116 | 49 |

| 185.60.112.157 - 0 | 101 | 101 | 41 | 51 | 89 | 41 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


#18

Ran it aswell with no loss at all.


#19

Hello everybody,

I have escalated this issue now and it will be looked into.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#20

I’m having the same issue. My friends list has also vanished. Oh if it helps my internet service provider is BT.