My game won’t load my characters, my profile and all gamemodes are unavailable. This started after i installed the game a few days ago, after not having played for months. I read through the tec-support and did what i found could help, deleting the cache, the variable.txt, but iot doesn’t work. Can you help me? would really appreciate it.
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Good morning Trix,
Try and delete the Variables.txt from the Documents\Heroes of the Storm file path. Once done, open the Blizzard Desktop App and click the blue logo at the top left. Click on Settings and from the new window, click on Game Settings. Find Heroes of the Storm, and click on Reset In-Game Options.
Once done, start the game up again and test it out.
Kind regards
Kiemmaki
What’s your opinion?
I gave the same issue, but for me it started after a Windows 10 update. I deleted my local install and re-downloaded/installed the game, but with nu succes 
I tried deleting the variables.txt en resetting the in-game option, but that also didn’t help…
So, help…?
How can I get my game back up and running again?
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Can we get some SUPPORT?
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I have the same issue! Tried everything, reinstalled the game, reinstalled my graphic card software. Its no connection issues from t he internet as I have tried it on a laptop in my same house and it plays perfect on that. So it is only on this desktop PC. Firewall I have already put out and already tried the DNS flush etc. What now?? Blizzard please help out!
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I have the same problem, and this problem I do the same and I can’t play
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I have the same exact issue, though it’s more on the “profile does not load and game is unplayable from within” issue, the game for me is able to be started, however, it won’t load my profile up inside the game. If the original poster’s result of deleting the variable text file inside the game’s folder is true, please do not provide that solution Blizzard, not all solutions work just for future reference since not all platforms will take certain solutions and work after they’re applied which in turn results in more in-depth diagnostics for the game/app in question. I have already played three matches at least today and this issue came up for me, I will try the solution you have provided regardless.
Trix, if you’re still possibly having issues on playing the game, same goes with everyone else that has this same exact issue, mine automatically solved itself after I started the game just a short bit ago at the time of this post, my guess is that the game may have failed to establish a connection to Blizzard’s game servers [as in, logging you in] for Heroes of the Storm and decided not to retry until it succeeded. Restarting the game may or may not help if anyone encounters this issue later like I said in my previous post, either way, if you’re not banned on Heroes of the Storm, restart it if it fails to load up correctly in full [the gear on the bottom right corner of the screen and then clicking on “Exit Game”, followed by starting the game back up with Battle Net launcher].
Same issue been like this for months very upset i cant play HoTS anymore…
EDIT: mine started when i got a new PC
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Same problem here, nothing loads,characters,match,versus ai…nothing
Please help
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Hello babak, my fellow country man. I used to have the same problem. Then I logged out of my account, used WINDSCRIBE vpn to connect and loaded the game, and all my contents were back. Haven’t had this problem again ever since.
Hope it works for you as well.
PS. Windscribe is free and safe, but it may take some time to find a connection that works. Good news is, you only need to connect with windscribe once, and after your contents are back, you can continue playing the game without the vpn.
Has anyone resolved this issue. using WINDSCRIBE does not help. HOTS displays my coins and my level, but does not load anything else. I tried resetting the game, reinstalling the game, using WINDSCRIBE, left it running overnight, nothing works.
I am stuck at the “please wait” and no heroes are ever shown to select from.
help…
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I also tried an old account I have not used in awhile. Got chests from the level change, opened one, got a boost. boost expired before I got my heroes back to be able to play any games. what a waste.
Resolved.
I figured out how to get around the issue. Uninstall HOTS, and move on to a game with better support.
I have the same problem for almost 6 months and I think the problem is due to Windows update.
And despite the many messages that the players send to the supporter, no new update has been given to solve this problem.
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Did anyone ever find a fix for this issue?
i tried everything described above.
one note is that its only an issue on eu server, i can login to us servers and that works fine.
i have had a friend log onto my account and the issue persist on my account, my friend then logged back into his and everything was fine.
so not a game or pc issue.
it an issue with my account.
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hi have the same problem help someone please
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i have the same issue. I tried deleting the variables.txt. does not work.
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I am having the same issue, has anyone found a fix?
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Have same problem. I can’t do anything. Didint see any character, currency, items. Cant start any mode. Have same “the reason may be the temporary unavailability of the store”
Tried reinstall, firewall, antivirus, repair, uninstall and install again, change internet, tried log in on 2 other computer with 2 other internet. Still nothing.
When i log in on account my brother or friend its WORK EVERYTHINKG VERY WELL. So its problem with my account. Support need do something.
https:// prnt.sc/0CJ4noNWMjAP
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