Game not loading, characters, profile etc

My game won’t load my characters, my profile and all gamemodes are unavailable. This started after i installed the game a few days ago, after not having played for months. I read through the tec-support and did what i found could help, deleting the cache, the variable.txt, but iot doesn’t work. Can you help me? would really appreciate it.

Good morning Trix,

Try and delete the Variables.txt from the Documents\Heroes of the Storm file path. Once done, open the Blizzard Desktop App and click the blue logo at the top left. Click on Settings and from the new window, click on Game Settings. Find Heroes of the Storm, and click on Reset In-Game Options.

Once done, start the game up again and test it out.

Kind regards


What’s your opinion?

I gave the same issue, but for me it started after a Windows 10 update. I deleted my local install and re-downloaded/installed the game, but with nu succes :frowning:
I tried deleting the variables.txt en resetting the in-game option, but that also didn’t help…
So, help…?
How can I get my game back up and running again?

Can we get some SUPPORT?

I have the same issue! Tried everything, reinstalled the game, reinstalled my graphic card software. Its no connection issues from t he internet as I have tried it on a laptop in my same house and it plays perfect on that. So it is only on this desktop PC. Firewall I have already put out and already tried the DNS flush etc. What now?? Blizzard please help out!

I have the same problem, and this problem I do the same and I can’t play