Failed to connect to server bug

Technical Support
41

I just want to add here, that Training Ranch is working Fine, Custom games too.
It’s only Matchmaking Games that don’t work.

43

Still no Notification at the Launcher that the Server has some Problems… Cmon Guys pls…

44

As I have written I also lost 100 SR but I dont know how to find out these Infos like ISP or Tracerroute ? Can someone help me ?

45

ISP is your internet provider
traceroute - start menu - cmd - tracert (some internet address)
Don’t use brackets

46

Actually I am quite irritated about getting that whole Tracert/WinMTR runaround again that not only shows nothing but one side of the connection, but also uses ICMP, which isn’t the first priority of a router to respond to - especially when it’s at maximum load capacity. Or should I forget about that and throw a fit over Looking Glass showing massive delay before even leaving the Blizzard Network?

Get that network dude with BGP knowledge out of his bed. SOMEBODY skrewed up SOMETHING - SOMEWHERE - during a presumed low traffic maintenance. That’s where you need to be looking. Everything else is not only wasting time, but also just pretending to actually do something.

2 Likes
47

Agree. People all over the Europe with different internet providers are having the problem at more or less the same time.
How can you think it’s a local issue?

3 Likes
48

Date/time you first experienced the issue: 10:00 Gmt +2
City and Country: Helsinki, Finland
ISP: DNA

Same business as everyone else, Failed to connect to the server bug, followed by suspension and SR loss. I also had some problems joining the quickplay. Arcade working normally.

  • To reiterate pretty much everyone here, I want my SR back.
49

I witnessed the same issue 3 times and lost over 150SR, and I have 2 matches remaining to get a 75% XP to be removed , can please someone of the customer support give us a reply , and I am wondering if I will get my 150 SR back , this is really terrible and unacceptable , CHARLYCHAPLN#2291

50

Time around 11:15
Czech Republic, city Chrastava
ISP - Cerberos
Had no problem with internet whatsoever.

-50 SR and 8hours suspend, very nice !

51

ate/time you first experienced the issue around 10 GMT+1

city and country denmark. pandrup

isp no idea

failed to join game got an 10 mins ban and lost like 50 sr i was close to masters :c

52

Hello, today -100 SR becouse Failed connection to server :-(( I will my SR back, this is not fair.

1 Like
53

Time around: 11.30 gmt +2
Finland, city (really dont wanna tell it here)
ISP - Still dont wanna tell to public
Got 10 min ban and lost 50 points
And no, dont have any problems with my connection, in fact, i never had connection problems here

54

Please give us back the lost SR once the issue is resolved. This is so frustrating. Especially now when the season is about to end.

Date/time you first experienced the issue : around 9:30 AM UTC
City and country : Don’t want to tell it publicly, I’m sure people at blizzard can see.
ISP : Don’t want to tell it publicly, I’m sure people at blizzard can see.
Notes : I lost 50sr on this account, and another 50 on another account of mine.
My internet is working all fine, this already has been confirmed by Blizzard CSEU twitter account that this is an issue on their side.

55

Date/time you first experienced the issue : 11:30 21.06.2018 GMT+2
City and country : Gdansk, Poland
ISP : UPC Poland
Traceroute: https ://pastebin.com/FTn5jBXs
WinMTR: https ://pastebin.com/fSSC0pEC

I lost 50 ranking, WOULD be cool to get it back, because of YOUR issues.

56

same here… happened to me twice today and i lost 100 SR as well also got a 30 min suspension now . its freakin unaccaptable i was struggling to keep myself in diamond so if you dont give my SR back im gonna delete this god damn game for eternity

1 Like
57

~9:30am :clock930: GMT+7
vodka world
‘orion telecom’
got it twice in a row, both w/ penalty
I really want to help and run some check-ups, but I won’t handle losing more SR, so don’t mind me avoiding this request.

58

today 1 hour ago for the first time and just 5 min ago for the second time.
Hungary Budapest
GIVE ME BACK MY SR!!!

59

I didn’t lose any SR but its imposible to find a game. I tried 4 times and someone is always getting kicked. Please make sure to let us know when is it fixed

60

Happened just now, got kicked out of a competitive game before it started (and, of course, was credited with a loss…). I understand server issues but at least disable competitive matchmaking while they are going on.

Date and time: 2018-06-21 09:40AM UTC
Country: Croatia
ISP: TELE2
traceroute and pathping logs: https://pastebin.com/EepKAtkg

61

Country: Germany
ISP: Unity Media
Date/Time: 11:30 21.06.2018
50 SR Penalty 11.30