Hi there Douloureux,
While I can understand it may seem like a simple request, the process to do this includes a significant amount of work that could not be easily automated.
I know a lot of people are waiting longer than anyone would like, many unable to play at all until they get assistance, and we’re doing everything we can to get to each ticket as quickly as possible.
For now we can only ask that you try to be patient and we’ll help everyone as soon as we can.