"A character with this name already exists" Cannot log in

During the whole server lag I alt+f4’d out and when the servers came up I was greeted with this error.
I tried every step on this page: https://eu.battle.net/support/en/article/8387

  1. Tried logging my bank alt and exiting the game, did not work.
  2. Reset my UI, did not work.
  3. 30 minutes have passed and I still get the error.

Also tried using the character unstuck service which also gave me an error “We could not complete your request. Please try again or submit a support ticket if the problem persists.”

Could a GM maybe manually log my character out or unstuck it? I saw some other old forum threads where this was used as a solution.

Straffer-Dreadnaught

4 Likes

Experiencing the same issue right now.

Completed all steps mentioned above, did not help either.

Neiv - Dreadnaught

2 Likes

Same, Pendallo on Dreadnaught. Opened a ticket and a gm told me to wait “a few min” and its been one hour. RIP my speedrun

2 Likes

this char is the one bugged

2 Likes

Having the Same Issue. Blizzard do yourself a favor and restart the servers when you have technical issues. It’s not that hard. Surely.

2 Likes

Having the same issue.
Lifeflash - Dreadnaught.

2 Likes

Having same issue.
Galex - Dreadnaught

2 Likes

I have the same issue,

Hemorrhoid - Dreadnaught.

Atleast its a good thing that this is a small indie company and not a company worth billions and have a paid subscription to play the game…

3 Likes

Experiencing the same issue right now.

Completed all steps mentioned above, did not help either.

Yuki - Dreadnaught

1 Like

Singsingsc - Dreadnaught EU , please boot my char,come on lads this is frustrating.

2 Likes

has someone solved the problem?

No,sadly.I truly wonder how much time it will take for them to notice our problem,since there is no way to log on our chars whatsoever its really frustrating. @Darknes

1 Like

Same issue here.

Oizap - Dreadnaught

GM’s don’t read the forums. The blues that post on the forums are not in-game GM’s. The blues are also not allowed to pass requests made on the forums to the in-game GM’s. If they did, then people would abuse the forums to skip the ticket system.

The only way to speak to a GM is via the in-game ticketing system.

Yes same. I couldn’t logout or exit game. Task manager was the only option.
Please help

Boef - Dreadnaught

Anyone know how to fix this yet?

Same issue, still can’t log in

Wishx - Dreadnaught

Mikelindell - Dreadnaught
Tried all fixes including deleting character in order to restore it, but character can’t be deleted. Nothing worked.

The only way for this to be fixed is a server restart,or a GM mannualy boot our character offline.Until then our characters are pretty much ggwp.

Thats it - Ive had it with blizzard incompetence