Blizzard Support is gaslighting me

Support Customer Support
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gaslight

/ˈɡaslʌɪt/

verb

gerund or present participle: gaslighting

  1. manipulate (someone) by psychological means into doubting their own sanity.

I’m not going to make much of a preamble but the background to this is that I was trying to complete the WOD assaults for the Securing Draenor achievement. The first quest I tried bugged out on me and I contacted support. Here’s the original ticket and response:

Stuck on quest

Me:

Quest name: Assault of the Pit
Issue: Nothing happens when I arrive in the area. There is no progress bar. The quest doesn’t update at all. I don’t even know what the objectives are. I’ve checked and tried all the solutions on the forums and on wowhead. I disabled all my addons, untracked all my quests apart from this one. I’ve tried just killing hundreds of enemies in the area but I don’t even know if that is the objective of the quest although the text suggests it is. I need to do this for Securing Draenor and Draenor Pathfinder.

GM:
Hello (my real name)

Thank you for contacting us about your situation with the Assault on the Pit quest, my name is (real name) and I hope that this message finds you well.

I’ve checked into this further and I’ve been able to complete the quest for you, as this seems to be relating to the UI changes in the game since Warlords of Draenor was the main expansion.

I hope this helps to clear things up for you and I wish you an amazing time getting the Pathfinder Achievement :slight_smile:

Kind Regards,
(real name)
Game Master (in game name)

I logged in and the quest was completed and, ready to turn in so I turned it in and, I’ll admit to be being a little too hasty, resolved the ticket. Trouble is, the acheivement didn’t progess and when I picked up another quest it bugged out so I opened another ticket:

Problem with achievement

Me:

I’m trying to complete this achievement by picking up the dailies form the command table in my garrison. The first I picked up the day before yesterday was Assault on the Pit. I couldn’t progress the quest and contacted you, a GM completed the quest for me but left the quest for me to turn in. When I did, I didn’t get credit in the achievements window. Today I tried picking up Assault on Mok’gol Outpost and the game made the sound as if I’d received a new quest but didn’t add it to my log and now I can’t access the table at all.

I’m not sure how I’m supposed to complete this achievement (which I need for Draenor Pathfinder) if I can’t start/finish the quests myself and even when the quest is completed for me, I don’t get credit for it.

I tried disabling all my addons and abandoning and/or untracking quests and nothing seems to help.

To which I got this reply:

GM:
Hello

There are several quests with the same name and different Id

The ones you need for the achievement are:

Assault on the pit 36489
Iron siegeworks36823
stonefury cliffs 35641
magnarock 36827
everbloom wilds 36814
broken precipice 36817
shattrath harbor 36338
mok’gol watchpost 36819
socrethar rise 36347
darktide roost 35977
pillars of fate 36491
skettis 36070

the ones you have completed are (two ids since both horde and alliance get flagged once completed):

Assault on the pit 36701 36686
Iron siegeworks 36674 36696
stonefury cliffs 36669 36648
magnarock 36697 36675
everbloom wilds 36676 36695
broken precipice 36677 36694
shattrath harbor 36649 36667
mok’gol watchpost 36693 36678
socrethar rise 36691 36680
darktide roost 36692 36679
pillars of fate 36689 36682
skettis 36683 36688

What do all these numbers mean?

(Durrr, I dunno, math is hard. Please help my feeble brain understand what numbers mean)

they mean that to be able to do the quest from the first part instead of the ones from the second part, you need to complete this achievement first:

Once you do, the quests from your table turn into the IDs from above and you can get the achievement, but no sooner.

(Reeeeally?)

I hope this clarifies the issue, until you complete the campaign, it is useless trying to do the extra assaults.

(Stupid useless me, trying to things before other things and NO SOONER!)

Kind regards

(GM name)

Now I was a bit annoyed with the condescending tone where he explains to me quest IDs like I’m an infant and then proceeds to basically call me useless.

But if that’s what needed to be done, I would get the required achievement first. I checked the guide I had been using up this point for Draenor Pathfinder here:

Nowhere did it mention that I needed to complete the Garrison campaign before Securing Draenor and when I looked into the Garrison campaign, it turns out that it takes 3 months to complete (12 quests, one a week) and so I asked on the forums if other players had needed to complete it before unlocking Draenor and it turns out it wasn’t necessary.

I went back into the game and tried to pick up a new assault mission and this time it did not bug out and I was able to complete it and lo-and-behold, the achievement updated. I’m not sure why it was suddenly working again but I was really annoyed with the guy giving me completely misleading information, so I replied:

Me:

I don’t know if this is going to the same support staff member or not but thanks for giving me completely incorrect information.

I didn’t believe that I need to complete the garrison campaign achievement in order to complete securing Draenor because that achievement takes three months and no guide anywhere on wowhead or in this game did it mention it.

It turns out I was correct and my trying to do assaults was not “useless” as you can see from my achievements, I have completed two assaults and got the achievement for both of them. One I picked up from the table and the other from the missives sold by my garrison sergeant.

So the issue I was having, that the assaults I picked up from the table were not progressing or disappearing, was valid. The quests were bugging out and it wasn’t because I wasn’t playing the game correctly or undertaking “useless” activities.

I haven’t done all the assaults yet but if the missions bug again, I would appreciate an actual helpful reply instead of the inaccurate and condescending one I received which could have led me to wasting months on an achievement I can complete in one day.

A little pointed maybe but I was ticked off that I had wasted days on trying to get confirmation that this guy was wrong before I replied accusing him of not doing his job properly…

And this is the bizarro response I received:

Greetings, Eyridan!

Thank you for your patience! Sorry about the wait, our office equipment is goblin made so explosions do happen!

(Okay… I get it. You’re not like those other GMs, you’re a cool GM. Are you going to offer me a little bit of alcohol next?)

If you’re looking for a good guide for the whole achievement, the one at:


is pretty good.

(It’s great, I’ve been using it this whole time and unlike Blizzard Support it provides relevant, helpful and accurate information. You may remember me mentioning using wowhead guides in my last post if you rea… oh I see.)

The main thing to remember for Securing Draenor is that you need to get these quests from your garrison, either the command table or the vendor. You can’t just go to the area and complete it without those quests.

(That’s where I’ve been going wrong my entire gaming life! Expecting quests to just happen to me. It’s time to be proactive and start actually clicking on those big yellow and blue exclamation marks!)

Then it won’t count.

(You don’t say…)

If one of these quest doesn’t work properly you can always let us know.I hope that makes things clearer!

(Ummm…)

Regards,

(GM Name),
The one with the slightly singed hair,
Blizzard Europe

:thinking: :face_with_monocle: :face_with_raised_eyebrow: :confused: :crazy_face:

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I get that this is bothering you, but you already have an active thread about this, with 26 posts in it

so making a second seems counterproductive.

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That thread was asking for help. This one is about Blizz support. If I tacked it onto that thread, I wouldn’t have been able to highlight the issues with support.

Edit:

Not all threads need to achieve some lofty goal. Sometimes, you just want to tell a story that other people might relate to.

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Blizzards support team have always been pretty useless unless you need to unstick your character from somewhere.

I will say I’m currently leveling a couple of new alts and the amount of bugs and broken things I’m coming across is pretty shocking. I don’t remember it ever being this bad.

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The first woman was OK, she was professional and the reason I didn’t get the achieve was because it happens as you finish the objective. If she skipped me forward, it probably missed it.

Second guy just didn’t know what he was talking about and the last one blatantly just didn’t read my ticket.

You mentioned bugs and I agree it happens a lot but it’s not so bad if support can actually help you. They reply pretty quickly but if they can’t help you what’s the point?

This game was already starting to get on my nerves, it’s not new player-friendly and this just makes me not want to bother. I spent quite a bit of money on this game because I’m a bit impulsive when I want something, but I don’t know… maybe I should just cut my losses.

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I very recently went to Blizz support for an issue, they said I should post it in the forums for assistance…

So my response was pretty simple at that point.

If there is an issue, what do you expect the forum users to do? Because for that issue…There was nothing, not a single thing that someone on the forums could do about it.

The response for that specific issue is one that really is making me consider just giving up permanently.

that will be the last time I contact support, and the next time I have an issue the only web link I’ll be clicking is the cancel subscription button.

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Imao, I lost it

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i had a similar experience with U’taka schools recently. since patch 8.1 i have seen NONE on my horde toons. i put in a ticket and got 3 useless replys that contradicted what i was seeing with my own eyes. i thought outside the box (and wasted time stealthing there. lucky both my 120’s are rogue) and checked Rasboralas schools on my horde rogue, and U’taka schools on my ally rogue.
sure enough the schools were there. in fact i caught 5 (15 fish) in less than an hour. (3 Rasboralas, and 2 U’taka).

so the 3-4 GM’s i had talked to had DELIBERATELY misled me saying that there were no changes to U’taka and Rasboralus schools of fish. when in fact, a change had been made where you could no longer catch these loot fish in the pools of your own faction. ie. horde cant catch U’taka and alliance cant catch Rasboralus.

i even got that last gm like you did xD

the final defense of the 4th or 5th gm: mistakes happen. -_-

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Urf, yeah, really frustrating, from both sides.

I know that gms barely get time to deal with tickets. They need to make their targets of so many posts an hour and if the issue takes too long they are basically obligated to point you towards wowhead for a workaround.
These people really want to help you but don’t get the time and/or they don’t have the knowledge. A good, well-informed gm could mean good business for the game but instead Blizzard just sees how much a gm costs and not how much they keep the players in the game.

Having said that, 3 days of waiting to get that first standard copy-paste reply is incredibly frustrating. Then another 3 days, and a gm who doesn’t read the post. Then you have to tell them AGAIN wowhead won’t solve your problems, in fact, if they took a few seconds to check there they can see this problem is unsolvable and needs gm intervention as IT’S DESCRIBED THERE ACTUALLY!!! As it’s been going on for years!!!

It’s sometimes really tough to not lose your cool, but then I remember these people are frustrated too. And it’s just a game and all that. And they don’t know if they are talking to a 12 year old or not. Take a deep breath.

Yet I’m sorry to say those moments left a bitter taste in my mouth, especially when I had a period where I was leveling a new character and I ran into a mountain of bugs when leveling in certain areas. It feels cheap, and not anything like the blizzard quality of old. I expect that from a f2p game and even then it’s meh, but this is a triple paid game.

I don’t want to have wowhead in the background just to find workarounds for bugs in the game every so many minutes. But it’s okay, a hundred of them gms just walked out of the office so I’m sure the future of cs is bright. (/s)

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I had so much fun reading this. :smiley: Go write articles for money man :smiley:

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Well at least one person thought I was funny. Have a :heart: on me :smiley:

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At least he gave the trouble to see what kind of quests you did. I have a problem and didn’t get that luck. Simple send me to a wowhead topic that i already saw and wen i sayd i met all the topic requeirements, he told me that there was nothing he could do to help me…

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I think the GM did a really good job to be honest, on both counts. They are always very nice and helpful but angsty players kind of ruin it for them. Blizzard only hires competent people so I really don’t see what the issue is or why you would need two threads for this.

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If you’re not going to read the thread, why bother replying? Actually, don’t answer… I’m over it.

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I think you need to calm down and read it again, tbh. They’re doing everything in their power to help you and you just seem like you’re being very sardonic in all of your responses to them/etc.

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I’m as cool as a cucumber. Like I literally just took a Valium for funsies.

If you hate this thread so much, or me, or whatever, then stop replying and poof, it will be out of your life forever in no time at all.

:rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl::rofl:

You do realise that I didn’t actually annotate their replies with jokes and send them back… right??
:face_with_raised_eyebrow:

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I don’t think you understand that the forums are for the general public and by no means is this a private thread, good sir! :slight_smile: I do believe you are being very salty for no reason.

I’m sorry but that isn’t clear, and if that’s how you wish to interact with people, then maybe that’s why you didn’t find the GMs helpful. Some people can’t be helped easily by anyone. :grin:

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Hey all,

I’ve left this topic open as discussing the way support work is perfectly fine, and can be helpful at times as well. This is derailing a bit at this point though, so I am now locking this to prevent it from becoming anything else.

As I’ve recently mentioned in a different thread: Please do make sure to use the survey option once you close your ticket, to send feedback about the support you received. Be it positive or negative, the support staff really learns from these surveys.

Have a few seconds to spare? Let me know how I’m doing!