Can't report bugs in-game or access support

Support Customer Support
1

Hello,

Both me and my friend are having this issue: whenever we try to file a bug report or open a ticket in-game, the support UI just loads indefinitely. It never fully loads, which-due to being EU-completely prevents either of us from submitting any kind of bug report or opening any sort of ticket. Everything else in the game works fine, it is only the support menu that is completely broken.

For context, I’ve been trying to report a bug about the Fangs of Ashamane for a while now (the one where it gets stuck on stage 7, and makes the quest incompletable.) That in and of itself is a known bug I believe, but the part I haven’t seen anybody mention is the fact that it has completely locked both me and my friend out of Suramar. Every time we try to start the intro, it forces us into the broken quest, preventing us from even entering or exploring the zone at all. We can get a few quests in, but once we reach “Cloaked in Moonshade”, it completely locks us out of any further progression.

2 Likes
2

Having the same issue. The support UI in game just endlessly loads.

1 Like
3

Can you access support on your browser instead?

https://battle.net/support/

Unfortunately no bug reporting via the site.

4

That website seems to work, but it still doesn’t help with the bug reporting issue :frowning:

1 Like
5

If it helps it is on the known issues list

[Remix] “Fangs of Ashamane” can not be completed if artifacts are already in bag

I know that doesn’t solve your issue with accessing support in game

6

Where can I see the list? Also, I’ve been having this issue in retail, not remix.

7

Hopefully this link still works:-

Check out our ⁠Blizzard Support⁠🐞known-issues channel for a regularly updated list of reports we’re investigating.

https://discord.gg/3kMJKhYQ

8

Hi, Flamestorm and Xaryll
please write country and ISP, so we can narrow down where are the choke points
and does this EU version load in your web browser eu.support.blizzard.com ?

Punyelf you didn’t ask them about the EU version, EU version have issues…

first recommend to full wow cache delete, and full battle-net app reinstall (following the guide below), with one extra step:
delete BlizzardBrowser.exe before you do scan&repair, in folders below:
World of Warcraft\_retail_\Utils
World of Warcraft\_classic_\UTILS

then try stuff I write here:
the guy after write that VPN and changing DNS did help

1 Like
9

Unfortunately, the link does not work :frowning: if there’s an updated link anywhere, let me know

1 Like
10

which one ? i did post 3
so this eu.support.blizzard.com doesn’t work in browser ?