Complete Hardmode Tazavesh DEATHLESS and dont receive any mythic loot or achivement at the end of run ! All of us have Street smart buff at the begining !
1 Like
So, here’s what you do in this situation:
- You don’t make a post on the forums about it. (no one here can help you with getting your achievement/loot)
- You submit a support ticket to the customer support team.
- You always make sure to have some form of recording software running, like Shadowplay or OBS Replay Buffer, so you can review the run. This allows you to see if someone actually died and if the buff truly disappeared.
- Be prepared to wait at least two to three weeks to hear back from a real person, who may or may not bother to investigate your request thoroughly.
And that’s pretty much it.
It’s one of those situations where, unfortunately, we can’t tell if you’re lying or telling the truth. I haven’t heard of any specific bugs with the hard mode, so if there is one, it’s news to me. Then again, it is a Blizzard product—and a recent one—which means it’s probably the result of a bug. They don’t really do much in-depth testing these days.
So yeah, all you can really do is follow those steps. As I mentioned above, there’s not much else. No one on the forums is going to help you, and even the community team can’t do much. It’s literally in the hands of the support team you submit that ticket to.
And during that waiting time, of course, you’ll probably be able to complete two or three more runs of the hard mode. That’s just how long it’s going to take for them to get back to you.
and what do you expect us to do about it, little lvl 55 death knight?
Go and open a support ticket.
I’m writing here because the bug report needs to be submitted on the US forum, which requires a level 10 character on a US account, so it’s not possible for me.
The first thing I did was to open a support ticket, but all I got in response was to report the bug. Since this brought me here, I thought I’d write it down here in case someone else has already encountered this issue.
Thank you for the condescending attitude, Mr. level 80 Evoker.
2 Likes
Alright, so I actually had to open up the WoW client to confirm this, because I know for a fact there is a way to report bugs inside the game and not on the forums.
And lo and behold, there it is: Press Escape → Click on Support → Submit Feedback → Bug Report .
I don’t know where you got the belief that coming to the European forums to submit a bug report is the same as the US forums, but that’s not how it works. The community team does browse the forums for general feedback, but 99% of the time, most threads are overlooked. Their main focus here is reviewing reports for trolling, spam, racism, etc.—not in-game bugs. The staff working on the European forums are also largely based in the US.
Regarding the ticket you sent via the in-game support channels: there is an option to say you still need further help. The first article you receive is an automated response that everyone gets. You have to essentially tell that automated system to kindly disappear and insist you still want to speak to someone. With enough pushback, you will eventually get a real person. Like I said, it just takes a while.
It’s interesting that the support article directed you to the forums, because this forum specifically doesn’t have a bug report section like the US one does. It’s really bizarre that it didn’t direct you to the in-game feedback and bug report method.
But as I highlighted, nothing is going to change or be rectified by posting here. This forum is at the very bottom of their priority list. Very little of what we say or do actually gets brought to the developers’ attention.
So, the only method you can use is the Report a Bug feature in the support section of the in-game menu. I would still highly recommend having video recording software running (like Shadowplay or OBS) during a hard mode run. You can look back and double-check, because this situation is likely one of two things:
1a. Someone did die but resurrected themselves very quickly (e.g., with a Shaman’s Reincarnation), and you never noticed the death because you weren’t visually tracking buffs/debuffs in the heat of the moment.
1b. Someone died, you never noticed, and they were CR’ed right there and then and people didn’t think much of it at the time.
2. It was a bug
I do hope it’s a bug and that you somehow get through to customer support after battling their monotonous, overly annoying, fully automated article system. You’ll only ever speak to someone manually once you continually tell them, “I still need help.”
And finally, when you do get someone… well, I’m trying to think of a nice way to be mean, but I can’t. Let’s just say they often will not do their utmost to resolve your request correctly. They would rather push you away to meet their daily quota and move on to the next person to push away as well.
EDIT - Extra stuff!
I just want to add one more thing to this already long thread (and I apologize for the length).
So many of us have requested a dedicated bug report section on the EU forums, but it’s always ignored. We would love to have one because the vast majority of us are willing to provide detailed reports: where the bug is, what’s happening, why it’s happening, and steps to recreate it. That kind of information is incredibly valuable to Blizzard.
I don’t know why they focus this primarily on the US forums and don’t give us that simple section. I have a feeling the community team might not want the extra work of having to sift through that part of the forums to add to the lists they forward to the developers.
I feel sorry for the person on the community team who acts as the liaison to the development team. They’re the one who has to comb through the forums, sorting today’s bug reports—for example, everything about Paladins—and categorizing them as new issues or duplicates. That’s pretty much what they have to do on a daily basis.
For that person, whoever they are, I really respect their ability not to pull their hair out day after day.
If all 5 of you had the buff at the beginning you also had it at the end right?
Was anyone logging the run? Did you double check for the chest at the end of the run? If no achievement was given out and no chest spawned at the end of the run, did you make sure to screenshot the street smart buffs everyone in the party had?
Without all that evidence, I doubt anything will be done, and even with that, the chance for blizz to do something is slim.
The actual evidence is something Blizzard can verify by reviewing the server logs. They can confirm when the run happened and then pull the logs from the moment the group entered the dungeon until the very end. They can isolate that specific segment from their database for review.
They’ll analyze it specifically, and they’ll be able to see buffs being removed. There will be a global alert in the log—essentially a line of code or a hexadecimal ID—that cross-references the specific buff that was applied or removed.
Most importantly, they’ll be able to see if any player was killed. If no player died, then hopefully, by checking the group ID or the status of all individuals who entered, they can verify whether everyone maintained the buff the entire time.
If they aren’t able to see that information, then unfortunately, the player is out of luck and would have to run it again.
I doubt that any rewards will be given out, and even if a bug is found, then it will just be fixed. I do not remember them giving out rewards in case bugs occurred.
The reason the evidence is helpful, is that in case a bug is present, we can find what caused it and avoid it in our own runs.
1 Like
If you think for one minute that Blizzard actually reads the garbage we post in this place…
LOL… Forums are not the place to report bugs. It’s the place to royally waste your time for no reason at all. Just to kill time and flex your own ego. Nothing more.
I think you have ONE attempt per week at the deathless run. If you fail once and try again, it dosent count.
If I remember correctly, there is a buff you get when you enter Tazavesh. Something like “nobody in your party has died yet in Tazavesh”. And it lasts for 7 days.
So if someone in your party already died, it did not count for any of you.
But I am not 100% sure. Someone would need to confirm it.
1 Like
The support file/GM replies are always confusing. The only forums that include a bug report forum are the US ones. We just complete a bug report in game to make reports in EU.
You can post on the US forums if you really want to though. Just add a US starter to your existing bnet account, start and level a character to 10. You will be able to post courtesy of your EU sub.
You wont get a response though even if you post on the US forums. So there really is no difference.
1 Like
In these situations, it’s a real tightrope walk regarding what they can actually do.
If a Game Master handles this case and finds all the relevant information confirming it was a bug, they would need approval from their team lead. The team lead would then need approval from the CS manager, who would then need confirmation from the development team or another authority to ask, “Can we grant this group their missing Mythic piece because they completed the run but it was bugged?”
That process is never instantaneous. It could take days of back-and-forth to get done, as the developers will likely want to review the logs, attempt to replicate the issue, and investigate.
I do remember this happening in the past, but it’s very rare. It usually only occurs for specific issues where players cannot reattempt the content that same week, and it was back when Blizzard could resolve tickets within the same day or a few hours. They simply had more staff to handle these issues.
Having video evidence is always good, but Blizzard has always been known to not fully accept screenshots or video proof. They are well aware that some people are very skilled at editing footage or images, especially now with advanced AI video editing tools. It’s now possible to create very convincing fake evidence. This is why they now rely solely on their internal server logs and their own testing.
I don’t believe the original poster will get their gear this week, next week, or even the week after. They will most likely just get a standard response if they ever reach a real person: “We’re sorry about this, but we cannot provide any items regarding this issue. However, we have forwarded the information to the developers, and they will look into it to see if it is a bug. In the meantime, we recommend trying again next week. We apologize for the inconvenience.”
That was back in the very early days when the company was a huge mess.
Now those processes are clearly define and the GM knows from the start that “I can do that” or “I cannot do that”. Only really big things can be exceptions (like issues with streamers, world first, or important events).
It’s basically as you mentioned, but with a bit more specification.
From what I remember being told, Game Masters have different tiers: entry-level, normal, specialist, senior, and then lead. Most of them can read logs, but they have to know what they’re looking for in the data.
You mentioned at the beginning that they were doing all this stuff—and they were, all the way through Legion and Battle for Azeroth. It was only when they started to “corporate-ly reduce the size of the company” (i.e., conduct mass layoffs) that they began to rely heavily on machine learning, support articles, and automation for usual tasks. For example, you can now restore items and characters yourself on the website within certain limitations.
They know exactly what they are allowed to do and what they are not allowed to do.
The only real exceptions you said, were for big things like streamers or important in-game events. Streamer issues are handled by Public Relations. Ever since the debacle with Asmongold and the Wrath of the Lich King event armor that was restored for him, the policy tightened up. From what a friend told me, they now do almost nothing for streamer accounts directly. If a streamer has a specific issue, it gets forwarded to the Community and PR team, and then it would be handled by a lead Game Master who knows the policies inside and out.
For important events, that’s handled by Marketing, PR, and the Events team directly. So, those things are never handled by standard customer support.
By the way, I’m not saying you’re wrong—I’m just adding some information based on what I know personally.
Of course he can make a post about it …regardless if anyone can change this or not.
1 Like
ssssh don’t tell him that >_>
i get angy when people forum oppress others foruming >:c
1 Like
That’s a bit of a weird thing to get truly angry over. I might be a little peeved or annoyed—maybe even a bit offended or upset—but full-on angry? I try not to let emotions get the best of me in situations like that 
nhaa… if their opinion truly is wrong? You can disprove it. You can speak up against it.
But straight up oppressing opinions you don’t like to see the light of day? idk… feels like maybe. We’d create less adversaries if we just heard each other out first.
1 Like
I 100% agree with you, Skullfox. I was just messing with you about this.
I could have definitely reworded what I said. I could have mentioned that there are other, more effective ways to report bugs, and that coming to the forums won’t necessarily be taken as seriously. That’s what I should have said.
But in the moment, I said what I said. It’s out there, and I’m not going to edit it now because it would be kind of useless. But I completely agree with you.
1 Like
Your all good doowie. Lmao… I take the forums and its posts a bit too serious.i know.
1 Like