Here is the link for the topic i’ve opened before. Contact blizzard
GM there sent me to re-open my question here.
To be short - How to get real contact with blizzard? When you use website form you have to wait 1-7 days to get something they called “propper repply”. Which in fact just copy-paste text with zero-like usefull information inside.
3 Likes
You’ve had a blue response. You aren’t going to get what you ask for.
I had blue words with 0 usefull information inside. Thats not a response. Thats fiction
3 Likes
Meh, you do you then - its clear you just ignore answers you don’t like.
I opened a ticket last week and it got answered by a real person with a real reply 
they were helpful and sorted my issue straight away.
Ticket queues are long because so many people open tickets and the GMs (who are human beings) have to work through the queue answering each one, then they have escalated tickets which most likely (if it works like my job) push ahead in the queue.
If people didn’t make tickets for silly things (and they do) then queues would be shorter but also if Activision blizzard hadn’t fired half the customer service staff the queues would be got through quicker too.
Perhaps if you tell us your issue we could help? There is a good knowledge database amongst the players and many helpful players here.
4 Likes
That’s not what’s going on here, you were told in the CS thread that developers don’t read tickets. And since you refuse to say what it’s about we can only assume you want something or want to do something you can’t have or do.
Actually, ignore my post. I think I misunderstood the blue post.
This is actually a misunderstanding as to who did what where. The vast majority of GMs are in Ireland and have been for a very long time. There may have been a few Customer Support staff still left at Versailles, but most of the staff there were Community, marketing, localising and many other ‘behind the scenes’ departments.
I can share the problem.
First of all i got a ban on my paladin for “being AFK at AV”. What is not true. I was defending most of the time since i am sure it was helpfull. I was healing, doing dmg, etc. Not afk. But got reports since ppl disliked that thinking that my taktic is wrong. So i get ban(7 days) for not being “same as all”. So i’ve asked very straight question. Will i get ban for being active but not doing same as others. ANd the repply was “We are not sure. Thats another department. But should be fine” So thats not an answer, right?
And shorter after that i got perma ban for my few characters which were plaing together in a team ( you can call it multibox). But w/o any software which hooks different sessions, making copy of signals and duplicating those signals. Nothing like that. 100% legal. Focusing the window i need and pressing a buttons. 1 button = one action in 1 session.
and for 4 days of that “support” i am getting totally same and useless repplys that “We’ve cheked everything. You are hacker. we dont want to talk about it again”. WTF? And thats with loads of real problem bots rining around during daylight.
I am not ignoring. I just not happy to pay money for service, then get banned of it w/o any explanation and recieve totally copy-paste. So they just stole my money and my time. If they gave me explanation what rules were broken - ok. That it was my bad by doing so. But i’ve re-read EULA carefully once again and found NOTHING there which i could broke. So in that case either that was a mistake by blizz and they just dont want to investigate, or they creating new rules out of nowhere
4 Likes
I’ve heard that “defending” ruse before. more in WSG though.
Considering active can mean riding around in circles and actually doing nothing, you need to be actively in the fight. If people see one dot on the map nowhere near the action they will consider it AFKing.
Other things count as botting too, like external macro software, window swapping software, etc.
Blizzard will not give you the exact reason or the software you may have used as other people would use another one of the same thing.
Well I don’t PvP at all so I can’t really answer much here except that as I understand it they have software to detect afk in BGs?? I thought that you got kicked from them if you were afk? No idea how the reports work but you should have been able to have the ban overturned if you genuinely weren’t afk.
More knowledgeable people may be able to advise you more there.
This is a bit more difficult because multistroke software has been made illegal, making multiboxing far more reported than it was before. Again blizz does have software that detects the use of botting and multistroke software and that seems to have been picked up here (from the replies you indicate you received)
Now, I’m not saying you used them, but have you got them on your computer still? Is there any program running in the background of your pc that might have been picked up by their software? Even something totally random you use for work or creating add-ons or for another game?
Again you can appeal the ban, which you’ve done, but something on blizzards end appears to flag up as you having some kind of software that is flashing up on their anticheat software.
My advice to you? Close all background programs before running wow especially if you want to multibox because you are a target for reports as a multiboxers anyway.
Blockquote I’ve heard that “defending” ruse before. more in WSG though.
As i’ve told you before - i wasnt runing around. Fight / heal / making objectives etc. Anyway thats detailes. I’ve not broke a single rule. And if, in any case, you dont like what i did thats not a case. The only thing is - did i broke anything or not.
Alt-Tab is also swaping windows. Right?
Read Blizz article opened before.
…that use of all software or hardware mechanisms used to mirror commands to multiple World of Warcraft accounts at the same time, or to automate or streamline…
So 1 command per click to one window with making that window active should not be punished.
This. And, so far as I remember, you get a warning that you’ve been reported AFK with a minute’s(?) warning so you ride around go a little further away from whatever you’re guarding until the buff drops off. It’s happened to me once or twice in AB when guarding/doing lookout at a base but luckily in AB most people realise what you’re doing.
Which warnings? Thats not a thing in Classic wow if i am correct. The only thing i got are in-game /w from people who were not happy. But i should not please them. I want to play as i want to. Not breaking in-game rules ofc. And here i got ban cos alot of ppl were “unhappy”.
Thanks alot for your advice. I can see you are really trying to help. On the other hand my PC is my PC. I can run anything i want on it in parallel if thats not braking any rule of the game. Thanks to science and angineers our PC’s are multitask devices. If Blizz have no way to detect the problem - thats not my problem. If every1 who is suspicious being punished w/o evidence - what the world would looks like?
Apologies - I didn’t see you mention anywhere it was Classic.
But that is against the rules if some software automatically changes the window for you. It’s automation.
Actually thats not. Or please find for me where is that described? I really read all the information Blizz provided(wich is not alot) and what they say - you cant send several inputs
into several WoW sessions with 1 key press. All others thoughts are just a thoughts. Even Windows has in-build function to change focus on mouseover. Does it count as “automatically”?
Anyway thats just a talks…
/cast Summon Blizzard
It is, it’s automation. Anything that your button presses don’t do directly is automation. Not all automation is botting.
It was directly. And i never told i’ve used any side-ways software connected to WoW in background btw.
And here we now discuss our thoughts about what is allowed and what is not. We have 2 different opinions. Why? Because we have got NO Offisial full information. So we had to guess. Argue. Thats not the way how “law” should work. And if they choosed that way - Blizz had to describe weak points of their rules. Hire more people if you need. THats not my problem about their in-company problems. If you( i mean Blizz) had to repply with copy-paste and stealing my money - thats rubish.
/cast summon blizzard employee
If the software affects the playing of Warcraft then it counts or even if it’s just running in the background and you are not using it.
Again, it’s in the terms of Use, ANY automation is not allowed. If you can’t understand that then that’s why you got and deserved a ban.
Blizzard don’t post replies in the general EU forums.
If Blizzard listed every single bit of software you are not allowed to use then people would either write their own or use one not on the list and then complain like you when they are banned, so Blizzard say any automation is not allowed.
You decided to multibox after Blizzard made an official stance on it.
Why would you even risk it if you care about your account that much is my question? It’s a grey area with one specific rule that stands out to me ‘no automation’.
Let’s be honest, if you get flagged for AFK in a BG you was stood with no activity on your keyboard, which, in my opinion - is AFK.
If you decided to take the risk of multiboxing - whether you had software or not - that is a YOU problem.
Now you’ve either done one or the other and Blizzard have taken an action, you don’t like it? Tough, put on your big boy pants and accept it.