what question is that?
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Customer services with a system like this very often miss the point of any question or issue that a customer is requesting help on.
Most of the time the problem isnât that they donât know the answer but they have targets to meet in âclosingâ cases therefore try to be as âefficientâ as they can. What they do is scan what is said for a few key words/phrases and guess what the issue is and provide their âsolutionâ.
not sure what you mean if im honest maybe getting me confused with someone else.
fair point, I sometimes confuse myself with myself
Stay blessed none the less!
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They "let go " a tone of employees in the last years most of them where GMâs that means cs employees .
Most of the cs is automated i had a an issue with a quest in bfa and i had to contact cs couple of times till it was sorted out , horrible experience .
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its funny that cause the CS used to genuinely be pretty good back in the time period i last had to use it in CATA days.
I think those that are left know that their turn to get sacked comes soon so they do bare minimum or less because why bother i know because i was once in that position and when you know that you are soon fired first you do bare minimum while stealing everything that is not bolted to the ground and just find somewhere to sleep the rest of the day.
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And when they answer they never really help you,unless cash is involved.
Simeonâs words from GTAV between 2:56 and 3:02 sum up what GMs say these days in tickets.
Gone are the days where the GMs where all mighty gods to pray to like in the tabletop games where the term comes from
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was only two times a real gm wrote response/chat with me about some issues
first was overturning a suspension from middlefighters in bgs
they dont care to win or do objectives or used to bot fragments in ashran for a honor quest
automated system+report for silly reasons=acc suspension probably
so gm checked and removed it
second was about ingame gold and a curve boost
Recently I read someone say Customer Support these days isnât made to actually help you. Itâs designed in a way that makes you want to use it less. Because the less you use it, the better for the company. Less resources to waste on helping people with stupid problems, less time to waste on talking to people⌠so the CS is bad on purpose.
Before the sacking in Ireland the ticket response system was pretty decent. Afterward itâs been lack lustre and pointless and I have raised serious bugs from older content only to be given a link to a website which tells me itâs currently bugged and need Activision to fix it ÂŹ_ÂŹ
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My ex used to work in customer support for a mobile game, thatâs what the do nowadays. 90 % of the issues the answers are already posted on their faq or whatever.
Discussing Disciplinary Actions
This category includes:
- Creating posts or threads to discuss disciplinary actions taken against a player, including chat logs and email correspondence between a player and a Game Master (GM)
- Creating posts or threads to discuss disciplinary actions taken against a character or account on the forums
If a player is found to have participated in such actions, he/she will:
- Be given a temporary ban from the forums, depending upon severity
Harassing or Defamatory
This category includes both clear and masked language and/or links to websites containing such language or images which:
- Insultingly refer to other characters, players, Blizzard employees, or groups of people
- Result in ongoing harassment to other characters, players, Blizzard employees, or groups of people
If a player is found to have participated in such actions, he/she willl:
Be given a temporary ban from the forums, depending upon severity
You do not need a ticket the answer you already know ^^
read for forum rules and stop insulting others
Forum Code of Conduct - Blizzard Support (battle.net)
You contantly tell people to post on level 60 chars
You constantly tell people to post logs
You constantly tell people there item level is low
You constantly call people bad
You constantly harass and insult MvPs
You constantly use insulting names to everyone that disagree withs you and armoury shame them .
And you sit there and wonder why you are banned .
People can see your post history it speaks for itself .
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This is my belief too.
I think the delay is inserted to make it feel like a human, but the answer is never better than if youâd used the search system yourself.
However, if you reply and continue the ticket, you generally do get an actual person on the 2nd try. Just a shame that it can be 2-3 days laterâŚ
Bobby needs another 200 million bonus. No money for staff.
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I had a great experience as well recently, opened a ticket on last Saturday about a bug which prevented me from getting an achievement (criteria was met already).
The GM responded on Saturday night (so less than 24 hours), which is quite fast and granted me the missing achievement.
The first response you get from customer support is in about 90% of cases an AI reply with a link to an article (and yes you had to wait more than a day, sometimes up to 3 days just for that) and then when you reopen the ticket (which you also have to wait more than a day for), you actually get a GM which will also link to an article and bid you farewell, without even trying to contact you.
The customer support is one of the worst iâve ever seen, it used to be one of the best, but this is not it anymore.
This is the thing.
I had a ticket answered helpfully and obviously by a real person last week. You need to write everything youâve tried to fix the problem in the ticket otherwise theyâll assume youâve not done anything so send you the basics first.
The same applied to a ticket a month or so ago. I didnât get the answer I wanted, but I did get a real person response explaining why they couldnât fix it.
The more details you can give, the more likely you are to get quicker help. GMs arenât mind-readers.
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