Customer support have never been this bad

[Fydrin-argent-dawn]

The thing is though bad customer service tends to make people go and take their business elsewhere.

So this business model tends to backfire badly.

[Annie-aggramar]

You can blame morons who open tickets to ask the stupidest question when they could’ve just googled it. Blame the time wasters imo.

[Fydrin-argent-dawn]

@Farwin-outland

The customer support is one of the worst i’ve ever seen, it used to be one of the best, but this is not it anymore.

Back in wrath a real human used to answer your problems so quickly that it’s insane compared to customer “service” we now have the drop is embarrassing for such a wealthy company.

[Tyrsael-outland]

How can they stay competitive when there are tons of other games with much better customer support…

[Twiggz-bloodhoof]

you say that… but i worked out the amount of money bobby took … accounts to paying everyone blizzard employs a minimal wage of 22k a year…

so you can joke about it…

but bobby did literally take the years wages from every employee at blizzard.

so when blizzard eventually close down… and everyone gets sacked one day…

you can think back and remember that time bobby took a years worth of money from everyone.

OH OH and dont worry hes going to do it again and again and again until that day eventually comes…

so keep funding activision/blizzardgames while off in your own world kidding yourself you are doing nothing bad lol.

[Pickpawkit-argent-dawn]

@Ananda-kul-tiras

The more details you can give, the more likely you are to get quicker help. GMs aren’t mind-readers.

I did all that and still got a copy paste response, they didn’t read my ticket. Even the ‘Greetings, X!’ had someone elses name in there. Content creator accounts I know are flagged differently than the rest, MVP likely is too.

[Martel-sporeggar]

@Annie-aggramar

You can blame morons who open tickets to ask the stupidest question when they could’ve just googled it. Blame the time wasters imo.

Did you guy miss the memo that Blizz fired their entire CS department a couple (few?) years ago?
It’s all automated now. I’d be surprised if there was more than one dude overseeing all CS matters per region.

[Ashix-mirage-raceway]

Well.

That makes me feel bad.

[Kieftilt-twisting-nether (Kieftilt)]

I don’t know what you people make tickets about that believe it’s an automated response.

There has never been a case over all these years in which I haven’t gotten a response from a human being.

Sure, you might not be getting the answer you’re hoping for, but that does not make the reply come from an AI, that’s just nonsense.

If they even had an AI for this stuff, the initial response times on tickets would be below 10 minutes, there is no conspiracy to have a computer wait 2 days to give you an auto-reply.

Yikes.

[Mellinora-argent-dawn (Mellinora)]

@Noriana-twilights-hammer

Write a ticket, wait for 18-60 hours then comes the dissapointment in your eyes after seeing that GM linked 2 articles and a farewell.

“Look it up on wowhead”
“Remove your addons”

That’s about the extent of what they can do these days. I mean, you can get through these robotic replies, but it will take time and effort and in the end your issue will quite likely still remain unsolved.

It was miles better in earlier expansions, eg, in WotLK / Cata / MoP. They did things then. They no longer do.

[Shopkeeper-aggramar (Shopkeeper)]

I could already see the Blizz solution:
“Everyone is complaining about CS, let’s just fire them all”.

[Synrelia-kazzak]

the days were blizz gms would appear infront of you when asked for it in whatever form they liked to show up and being a friendly humanbeing are long gone

[Plamcia-draenor (Plamcia)]

I think we shoud start put 1 as answer for all those surveys. Mabe then will do something.

[Pickpawkit-argent-dawn]

@Kieftilt-twisting-nether

I don’t know what you people make tickets about that believe it’s an automated response.

There has never been a case over all these years in which I haven’t gotten a response from a human being.

Sure, you might not be getting the answer you’re hoping for, but that does not make the reply come from an AI, that’s just nonsense.

If they even had an AI for this stuff, the initial response times on tickets would be below 10 minutes, there is no conspiracy to have a computer wait 2 days to give you an auto-reply.

Yikes.

Ah yeah, character transfers and all that - none of it’s automated or it’d be instant! People sure don’t use any automation to reply to tickets, and I’m sure that if tickets were responded to instantly everyone would catch on really quick that it’s all automated. Curiously, in-game silences often don’t have instantly from when you say something but require a certain threshold? Weird, isn’t it? If it was automated it would be instant, hehe.

Even though, btw I never even made a claim about AI? It’s very silly to think because it’s an AI or computer related it’s instant and doesn’t require a person to go “Yeah go ahead and run the script for all these tickets with keywords in them.”

It’s also very silly to think that GMs are not just copy-pasting responses to people for things the ticket doesn’t even relate to or the fact that they miss certain points of it.

Like the GM that got my name wrong, and then told me to do something I said I already did and gave no further assistance so I had reopen the ticket. Which, it’s nice this GM didn’t just auto-close/resolve the ticket like a lot of them do.

In fact, I’ve only had I think 2 tickets in the past 6 or so years that they were able to resolve an issue for me and not just go ‘tough luck’ or spam copy paste responses that don’t relate to my issue until I concede and stop caring about the problem I had.