It’s hard to judge in a crowd too.
Crowds reduce the “value” of the individual and people often “go with the flow”.
When everyone around you cheers, it’s easy to begin cheering as well and very hard to openly disagree with those around you. There’s a whole branch of psychology related to this.
As for the forums, it’s not a good way to measure anything either as a very low percentage of the playerbase frequent the forums.
If they really wanted to accurately see how people felt about it, they’d need an anonymous voting system.
And how people voted would depend on how you worded the question.
If you just said "Remove factions Yes/No."
You’d get most people voting No. Even among those who don’t participate in PvP, as they might like the “feel” of their faction even if they aren’t participating in fighting against the other side.
If you rather asked whether people would like "*Optional* cross-faction play for PvE, Cross-faction guilds, *No entry* to opposite faction cities. Yes/No."
Then I think we’d probably see a sizable portion voting Yes. But how many? Who knows?
But in the end it’s Blizz’s game… They make the game they want to make.
It’s rare for them to ask the playerbase such things.
As it stands now I’ll stick around for Shadowlands as it seems to go completely away from the Race War.
But if they return to it I’ll most likely unsubscribe.