Game Freeze and UI resolution reset. Error WaitForSingleObjectEx Timeout

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1

Since 3-4 weeks I have an issue when alt-tabing to desktop/browser/other app while WoW client is running on the background.
When tabbing back game freeze and after few secs comes back to live, but resolution of UI is down to some blurry mess of pixels.
Only client restart helps.

I can see many people have/had similar issue but I can’t find any resolution.
gx.log right after this happens:

11/27 14:53:24.139 Error WaitForSingleObjectEx Timeout: The wait operation timed out. (0x80070102).
11/27 14:53:24.160 Device context was lost. Attempting recovery. Occurrence: 1
11/27 14:53:24.160 GxRestart
11/27 14:53:24.160 D3d12 Device Destroy
11/27 14:53:27.165 Error WaitForSingleObjectEx Timeout: The wait operation timed out. (0x80070102).
11/27 14:53:30.166 Error WaitForSingleObjectEx Timeout: The wait operation timed out. (0x80070102).
11/27 14:53:31.203 NotifyOnDeviceDestroy
11/27 14:53:31.511 Choosing gpu by name: “NVIDIA GeForce RTX 3080”
11/27 14:53:31.511 Compat Settings: Disable Opt Features:false, Disable Device MT:false, Disable Cmdlist MT:false, Disable work sub optims:false, Disable async frame end:false
11/27 14:53:31.511 GpuInfo: sm:dx_6_0, rt:DXR 1.1, vrs:2, bary:1, mesh:1 pull:1
11/27 14:53:31.511 D3d12 Device Create
11/27 14:53:31.511 DXGI_FEATURE_PRESENT_ALLOW_TEARING:true
11/27 14:53:31.511 Error D3D12 Create Device failed: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
11/27 14:53:31.511 D3d12 Device Create Failed
11/27 14:53:31.511 D3d12 Device Destroy
11/27 14:53:31.511 NotifyOnDeviceDestroy
11/27 14:53:31.524 Trying default GPU
11/27 14:53:31.524 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 3080”
11/27 14:53:31.524 Compat Settings: Disable Opt Features:false, Disable Device MT:false, Disable Cmdlist MT:false, Disable work sub optims:false, Disable async frame end:false
11/27 14:53:31.524 GpuInfo: sm:dx_6_0, rt:DXR 1.1, vrs:2, bary:1, mesh:1 pull:1
11/27 14:53:31.524 D3d12 Device Create
11/27 14:53:31.524 DXGI_FEATURE_PRESENT_ALLOW_TEARING:true
11/27 14:53:31.524 Error D3D12 Create Device failed: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
11/27 14:53:31.524 D3d12 Device Create Failed
11/27 14:53:31.524 D3d12 Device Destroy
11/27 14:53:31.524 NotifyOnDeviceDestroy
11/27 14:53:31.542 Trying DX11
11/27 14:53:31.542 Recreating Window
11/27 14:53:31.559 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 3080”
11/27 14:53:31.559 Compat Settings: Disable Opt Features:false, Disable Device MT:false, Disable Cmdlist MT:false, Disable work sub optims:false, Disable async frame end:false
11/27 14:53:31.559 GpuInfo: sm:dx_5_0, rt:None, vrs:0, bary:0, mesh:0 pull:1
11/27 14:53:31.858 NotifyOnDeviceCreate
11/27 14:53:31.858 GxLowLatencyMode: None
11/27 14:53:34.201 Dx11 Device Create Successful
11/27 14:53:34.201 Using shader family dx_5_0
11/27 14:53:34.201 UAV format support RGBA8:true BGRA8:true RG16F:true RGBA16F:true
11/27 14:53:34.201 No
11/27 14:53:34.368 Periodic Gpu Status Report: Mem Budget: 0.1GB / 9.1GB (1.3%) Freq:0.38GHz Temp:56C
11/27 14:53:34.884 Render Settings Changed. New Render Size: 3440x1421
11/27 14:53:34.884 RTShadows: 0
11/27 14:58:34.367 Periodic Gpu Status Report: Mem Budget: 1.7GB / 9.1GB (18.7%) Freq:1.92GHz Temp:68C
11/27 15:00:23.289 Dx11 Device Destroy
11/27 15:00:23.289 NotifyOnDeviceDestroy
11/27 15:00:23.552 GxShutdown

2

I’m experiencing exactly the same issue. The entire WoW window becomes unresponsive, and if I act aggressively—like clicking around the WoW window in a “panic”—the whole game crashes instead. If I wait it out, it can take up to 30 seconds before it responds again. As you mentioned, the resolution sometimes changes, but occasionally, “sound in background” also gets enabled for some reason after it freezes. The Escape key can also stop working—though I can fix that with a /reload.

I’ve been looking into the issue, and it seems the new Windows update (24H2) might have caused some problems. I’m not sure if it’s related, though.

Edit: I have Geforce RTX 3070.

3

I have the same issue. All the symptoms you mentioned. Any solution?

4

Same issue to this day. I have tried repairing the game, re-installing Graphic cards drivers, updated bios and installed the newest windows updates. Still no success.

5

Yeah, in some other threads it is mentioned that latest Win 11 update could cause this issue and now I realise that I first encountered it sometime around when that update was released.

I haven’t done any research on MS forums though if it was addressed and tbh I don’t care as I know MS support is useless.

Just hoping it will be fixed somehow as on my ultrawide screen I constantly tabbing between WoW and some other app and getting game crash/UI resolution reset every time is annoying.

7

are you still having problems?
the problem for me is that it freezes when I do alt tab…

8

Yes, I still have it. Even after recent big Win update. Not fixed yet.

It is not only WoW that behaves “strange”.
If I alt tab to Chrome and scroll web page while WoW is on the background it is often that top part of the page is stuck and only bottom part is scrolling.
Might be also that this issue is causing problems with G-sync. As far as I know upper and botom part of the screen are rendered separately and then synced together. In my case image is stuck exactly in the upper part.

1 Like
9

Same lol… The update didnt help…
The Chrome issue is so annoying. Im forced to drag the window around for it to show correctly.

10

same issue here, yesterday I did the incognitro secret mount, I was constantly alt-tabbing to follow guides etc, and this freezing issue got me on my nerves.

11

Seems like disabling g-sync “fixes” the issue, but it is just unacceptable…