So i got a ticket answered today as well.
Since it is in german, i wont post it here but what it basically says is:
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2 month ago this GM did a presentation for the devs and productmanagers. He prepared it 3hrs and added exampleaccounts to cover the whole topic
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at this point they were too busy doing hotfixes for current problems, since it will take some programming effort
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they want no GM solution where every single case is looked into, because they are afraid it would extend the estimated waittime for all costumer service tickets
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he will do a request again as soon as he thinks times are a bit more chilly for the devs
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so yes, they see there are people out there who deserve it and dont have it, the topic is not dead, but its a question of time and resources
The text was written in a hopeful manner and makes me think that it is good to keep the pressure up and the discussion alive.