Hi,
I have had a ticket waiting for the past 4-5 days and I have just received a response.
Unfortunately the GM who responded to me decided to resort to a complete falsehood when explaining why they couldn’t resolve my issue.
If there was a genuine reason why the problem couldn’t be resolved, I would understand. However, making up a lie to try and make an excuse to not have to help me is nothing but infuriating.
I don’t want to have to wait another 4-5 days to have my issue resolved.
Thank you.
And your issue is about?
My issue is about how a GM has chosen to lie to me instead of resolving my other issue.
We’re talking about the issue you brought forth to the GM, it would do best if you’d copy your opening ticket and the GM’s response and minus personal details.
That is not the issue, maybe you submit a ticket /question about something really obvious and you received standard “look at Wowhead we cant do that for you” answer , we need the details
No proof = those are just empty words from your side
Any GM who reads this thread should have access to my account and Ticket.
That is all that needs to be submitted here. I have made the post because I am incredibly unhappy with how they have dealt with this issue.
Whilst I appreciate you are trying to help, this is not something a member of the public will be able to resolve.
Ofcourse, but you’re not the person I’m trying to convince. If I was kicking up a fuss to cause a scene I would post in the General forums. However, that is not my intention.
I am posting here to make the Customer Service team aware that I am unhappy with being lied to and would like my Issue resolved in a timely manner. The CS team have access to my in-game Tickets, and any evidence they need will be in there.
I appreciate you trying to help, but I need the attention of customer service.
No GM’s work on the forums, they will not be able to bypass the ticket queue for you either.
If you wish to receive help you’ll have to continue through the ticket system, good luck!
A GM will not read this, the are just Community managers.
I would guess you wanted something they couldn’t give you and now you want to complain.
No, if it were something they couldn’t give me I would understand.
However they have given a complete falsehood in their reasoning. Something I have proven not to be true in my web ticket to the GM.
As I said to others, I appreciate you trying to help. However this needs a CS team members attention.
And that is what I did before making this post.
As I said previously, I appreciate you trying to help. But it’s not something you or any other member of the public can help with.
This is the customer support forum, I’m expecting a response from Customer support.
The policy concerning what you wanted may have changed. They do sometimes. People say they Blizzard used to do it but when someone tries Blizzard don’t do it anymore, I think it’s to do with staff level reductions, ticket quotas and time per ticket.
Most companies say you have as much time as you need to answer a query then inflict quotas and time limits on you with punishments for not achieving them. It’s one of the reasons I stopped working in CS (not for Blizzard btw) in the UK.
Same thing here but, I got fired lol.
Was a crap job anyway.
Your name is a little odd today, I get this.
Edit: It’s gone back to normal now.
The thing is we’re suffering these excessively long queues at the moment, and whilst I realise the GMS are bogged down with players putting in pointless tickets moaning about Class balance etc etc…
They would actually find their queues would go down if they genuinely tried to resolved issues rather than just passing them off.
In my case, I have submitted a ticket fully prepared for them to be unable to resolve the issue. However, their reasoning is not only an unacceptable reason, they flat out lied about something. It’s almost as if they didn’t even look into the issue.
This provokes 2 responses from players. Some might:
Whilst I appreciate you both bringing your experience from Customer Service and your examples to sound like really horrible situations.
I have worked in Customer Service aswell, and I’m the worst kind of customer service snob, because worked in 6 Star Customer service where you must do everything to keep the customer happy. Whilst I appreciate I’m not paying for a 6 star experience with WoW, I do still expect a good and pleasant experience.
Not a browser addon thing I hope? The other day a friend said they saw my name as “Saneko-Ragnaros” but that was with all JS disabled.
If you have worked in customer service before then you would realize the importance of posting things in the correct channels so they get to the correct people.
Posting about your anger for the way it was handled is justified, however expecting to get a result when GM’s don’t patrol the forums is folly.
Your best course of action of you want a response is to bring it up in your next GM ticket for a resolution.
From my perspective reading this thread, all you want to do is complain.
imitates Kermit the frog sipping tea
But that’s non of my business
I’m really getting intrigued as to what the ticket was actually about now and if it was something they used to deal with but don’t now, like armour token refunds.
Sounds liked you worked in a Hotel, Spa or something similar, while that is customer service it’s not quite the same as trying to solve ingame problems on a helpline. Blizzard GMs aren’t allowed to do most of the things they used to do.
The old adage of the customer is always right is not really a factor on helpline, mainly because they aren’t always right and can be very wrong. You can only do what the company allows you to do or says you can to do nowadays. Otherwise you get punished.
I have heard about GMs getting warnings for not following protocols and doing things they are told not to do.
Wha… that GIF actually exists???
I LOVE IT.
You can have a Li Li sipping tea
Like the customer service channel?
Needless, I realise you guys are trying to help. But help is not what you’re doing. You’ve turned this into more of a drama post than it ever needed to be.
It has been posted in the Customer Service forum to gain the attention of the Customer Service team. Not general members of the public. That is why I have not shared details of my ticket in this thread.
So I politely ask that people start minding their own business and stop making absolutely unnecessary posts and allow the company that the post is addressed to to respond.